S. L.
Zero visibility and poor conditions. Rating of D- tops.
Visibility office competitive prices and is branded with a memorable Smiley face logo shaped like a U. The branding is great because it will remind you that AI is in charge of whether your service works. Customer service service is lacking- call me old-fashioned but I prefer to have the option of a web form, phone number, WhatsApp or even just good old email. Visibility has gone all of these communication methods and decided to adopt 2 chat bots. You can use the bot in the app or on the website, it makes little difference since the bot is running GPT 1.5 since that has just enough functionality to emulate a real chat bot. After navigating through screens of options, your final will be offered the chance to speak to an agent. You know the agent is there when the window colour changes. The name does not change however. Kudos to the developers for integrating upgraded functionality for the agent which disconnects you completely without a transcript – and when I say completely what I mean is it logged you out of the entire site. Of course it’s not hard to reboot the chat Backup and continue the conversation, and that would be great, except that’s not how it works here. You need to start the whole thing again until you’re disconnected again. I can’t believe I’m saying this but what I’ve just described is actually the best case scenario – if you start out by writing in the free text field what the issue is (and the iPhone keyboard glitch doesn’t block the button) is it less than 80% chance? The bot will tell you the agents are busy. So what’s up what Support does for you: 1 offers chat which has never solved a single known issue 2 Support can also organise the ordering of a physical Sim card for your phone. 3 support will readily lie if your question does not align with the kinds of questions good customers ask-, you can absolutely avoid the bot lying if you maintain polite direct conversation without request for support 4 yes, as I said, the chat is completely broken - which is where normal people would pursue another avenue of Support. Good luck with that. There is zero other options. Bonus feature- be sure to check out the Support pages. They filled with tips on possible reasons why your product doesn’t work. I will concede the content is not entirely useful however the formatting of the information really takes the cake. I’m not even gonna ruin the surprise, let’s just say it looks like a support document has been printed on a sudoku table. Keeping those costs down. In conclusion though I would like to point out a strength visibility offers- their payment system is super fast and efficient. They can take your money just as well as any other company- which is the way of the future. The smart customers of today’s save time by investing money in products like this and with those time savings investing it into engaging with AI support bots. Oh, and one more positive- yeah look we know AI bots use a lot of energy and data. Well, with the $45 plan and a limited data I’ve got to tell you, you’ve got nothing to worry about with the AI bots compared to the amount of data I used. Final rating: poor conditions and zero visibility.