Gourmet Food StoreReviews of gourmetfoodstore.com

The process for ordering was quick and easy. However, when I received my order, a couple of items were missing. After complaining, I was told the missing items were backordered. It would have been nice to know that at the time of ordering so I could have ordered something else. Instead I had to waste my time requesting a partial refund.

Company can't be trusted to deliver on-time. Ordered gourmet items well in advance of their need and paid for overnight delivery because some were perishable. Wanted them on Christmas Eve and the company said they could deliver. They didn't. Two days later I had to track down the package. No notification of a missed delivery date. NO communication at all until I hit them up with a "where's my order". I will say, Customer Service Rep. Sara was great and refunded the purchase when I asked. Said, keep the order. Not really in the mood to try four day old shipped caviar even if it was packed in dry ice but she tried. All in all, for items like these, perishable gourmet foods, I wouldn't trust a company who can't deliver as agreed upon.

Absolutely fantastic! Everything we’ve ordered from here has been of the highest quality and delicious every time. However, we had to wait a few days for an email reply!

Without a doubt, this is the best gourmet store I’ve ever shopped at. Fresh White Truffles were fragrant and fresh. The quality and variety here keep me coming back for more