alexandra B.
Horrible Experience - They Will Steal Your Money
Horrible. Placed an order on Wednesday morning with overnight shipping. End of day Wednesday came and I never received tracking so called Gotham to find out what was going on as their website promises anything placed prior to 12:30 EST would ship same day and I placed my order around 10:15 EST. Woman I spoke with told me the warehouse had my order on hold and was unsure why as it was in stock. 30 minutes later a call back that the warehouse released the hold but UPS already picked up for the day and my order would not being going out until the next day. This left me upset due to now not needing to rearrange just one work day, but two. Supervisor called me and the story changed to “oh UPS actually never showed up today and we don’t know why”. Which was a completely different story from the first employee saying shipment already occurred. If UPS didn’t show up randomly, why wasn’t a label created that morning? It felt like there was a mix up and they forgot my package. The next day (Thursday) I saw a label was created around 6 am and there has been ZERO movement since that time. Gotham has insisted the package was picked up UPS but upon calling UPS, they have stated they never received the package. I calle first thing Friday morning and was told it would arrive that day. It is now end of day Monday and I still do not have it. This is with paying last Wednesday for overnight shipping. Andy the supervisor told me they’d process a refund right away and after we got off the phone, found out that was a lie as well. Apparently since I bought package protection, I know have to wait a week for them to investigate. Which is insane as I paid for this product to be here by Thursday the latest. I also received an email from a Vanessa Pendre who is also not responded to any further emails. I filed a chargeback with my bank. This is the definition of insanity especially when you are a customer of three plus years.