Good SamReviews of goodsam.com

Just signed up last night and still haven't been able to speak to a human being. I want to cancel & get a refund

First time I've used Good Sam for roadside assistance, been a member for over a year. I've now been waiting hours for a tow truck. They keep calling to tell me they are "working on it" and that the phone number of the tow company keeps disconnecting. I won't pay for another year after this. Really poor service, and their office team members do not speak fluent English.

This is, by far, the worst roadside assistance program! It took 17 minutes just to make the claim by phone with a very inept agent before he could even dispatch for help. Once dispatched, the provider estimated 45 mins to 1 hour to arrive. Here we sit at 45 minutes and they still haven’t arrived. We will be canceling and finding a better program. This one sucks.

two letters, two phone calls.....crickets. they ignore claims. im out 700$ for towing. scam company, THEY ARE FINE UNTIL YOU FILE A CLAIM.

called to have my flat trailer tire changed to my spare. went through the proper procedures to get to some one who could place the work order. Trailer was located at UHAUL storage lot, which she located on her computer. When i asked who was coming she said the "?" and lock smith, and gave me the number to call if i had any questions. Said it would be between 40 to 60 minutes, present time 3:45. Went to UHAUL and arrived at 4:10pm and waited for 2 hours, no one showed up. Called the number she gave to about 4 times and all i got was the answering machine telling me no one was available and the mail box was full and then it hung up. Their system needs a response system to verify the cluck in question received the order and that's right. Maybe also have some people who understand the English they speak

Called to request a tow after totally our car when hitting a deer on open highway. Was told we had to wait the 48 hours as we had just signed up the day prior. (What are the chances?) They told us we had to file an insurance claim. We don't have their insurance, so that was confusing. We were put on hold a few times supposedly being transferred to someone else then eventually got disconnected. Called back. After going through all of the same stuff, they finally gave us a claim number to use the following day. Called the next day only to be met with the same problems. Told us we needed to file an insurance claim and wouldn't/couldn't give us a straight up answer about even towing the vehicle. Got disconnected again. Called back and still couldn't get an answer or line up a tow. Gave up. Had to dump the car and get a rental as we were 2 hours from home and had 6 hours to get to our destination.

Horrible response for roadside assistance. 12 hours later they have a tow truck call. Unbelievable. Called to complain and was told, “get over it because I’m not the first customer who called to complain.” Don’t waste your money.

I have had Good Sam Platinum Roadside Assistance since 10 Aug. 2017. Account #804262608. This is a report of my only service claim, #2116 3984. My RV is a Damon Daybreak Motorhome, Class A, 35’, 2007. The following events occurred on Wed. 24 Jan. 2024 in Yakima, WA. The driver side rear brake caliber broke and brake fluid was gushing out when stepping on the brake pedal. 2:10 pm Called Joann in Miami Fl. She took all info., account #, phone #, location, problem, etc. She said she would call me back. Never did. 2:52 pm Called Dillon. Repeated all information to him. He asked for Service Claim #, Joann never gave me one, he said she should have and then he never gives me a Service Claim #. After 20+ minutes on hold, the phone line is disconnected. Never called me back. 3:22 pm Erika calls from Les Schwab asking what tire size do I need ? “Tire size ? I don’t need a tire repair… I need a Brake repair !!!” She will talk to her boss and will call me back. Never did. 3:56 pm Called Erika at Les Schwab. She said they do not do RV brakes and I should call Good Sam. 4:00 pm Called Sam, a woman at Good Sam. I explained my situation again and was transferred to Jay in Calif. at 4:09 pm. He asked for Service Claim # that I was never given. He gave me #2116 3984, looked at the data and seen that tire was listed as my problem. He reopened claim for brake service, started the process all over again, and I should get an automated phone call in 30 minutes. Never got the phone call. 7:48 pm Called back to Good Sam. Crissy says the claim shows I have a battery problem, then she says I have a brake problem. After 23 minutes on hold, at 8:13 pm the phone line is disconnected. 8:15 pm Called Brian in Michigan, when I called Good Sam. Told him about prior calls and gave him my Service Claim #. He said a coworker was investigating currently. Explained what Good Sam would and would not pay for. Placed me on hold off and on as he investigated my case. At 8:56 pm he asked me to end the call as he would find a mechanic and would call me back as soon as possible. Brian called me back at 9:09 pm to tell me JAG Mobile Service would arrive at 7 am the next morning to start repairs.