Good SamReviews of goodsam.com

We were traveling to see my mother-in-law, who had just entered hospice care. We had to travel from Pocatello, Idaho, to Longview, Washington. We broke down on I-84 in Idaho, between Mountain Home and Hammett, at mile marker 108. When we purchased the roadside service, we were told we would be towed to the garage of our choice. The AI assistant was worthless, so for that reason alone, I would not renew the service. When we were finally able to speak with a live person, the experience was not much better. You really cannot give a more precise location than westbound I-84 at mile marker 108. The agent could not “find us.” We gave her our GPS coordinates, but she still could not “find us.” Finally, after we gave her the same coordinates about 10 times, she found us. We told her we needed to be towed to the GMC dealer in Boise because it was the only shop open. She came back and said it was 70 miles away and that I would have to pay $400. I had the dealer pick us up for $400, so having Good Sam was worthless. I would never trust them; they misrepresent their service until you actually need it.

*Extremely Disappointing Experience with Good Sam RV Insurance and Roadside Assistance** We had an incident where we needed roadside assistance to tow our travel trailer. It was a Sunday afternoon, and we were stranded in the middle of nowhere. We contacted Good Sam Roadside Assistance, expecting the service we had been paying for to help us. We were told they could not provide a tow because of our location and that no providers were available that day. We were instructed to find a tow company ourselves and pay out of pocket. The tow cost approximately **$5,000**, and we were told to have roadside assistance fix the issue and pay out of pocket. We were then told to submit a claim to National General for reimbursement. We followed those instructions, only to later be told that we did not have Good Sam insurance and that our claim could not be covered. This was incorrect—we do have Good Sam coverage and have been paying for roadside assistance. We have now been dealing with this issue for **months**. I have repeatedly tried to speak with someone who can take responsibility and help resolve this matter, but there appears to be no one willing or able to provide a resolution. Our biggest concern is simple: **Why are customers paying for roadside assistance if, when an emergency happens, they are given incorrect information, left to pay thousands of dollars out of pocket, and then have their claim denied?** We expected Good Sam to be there when we needed them. Instead, we were left stranded, forced to arrange and pay for an expensive tow ourselves, and have spent months trying to resolve the situation. This has been an extremely frustrating and disappointing experience.

Lied about the premier plus false narrative said they would cover a certain amount of distance said oh to the nearest repair facility false narrative lying look at their rating and tells the whole story one star rating go somewhere else

The worst car service I've ever used. I purchased 5 years of auto service in advance, and they force canceled my membership only a year in because they said I used it too much (6 times between myself and my significant other). According to industry best practices, most auto clubs, like AAA and others, will offer up to 4 times per person per year. When I asked for the refund for the remaining 4 years, they outright refused and said they have the right to cancel at any time without a refund as long as I've ever used their service at least once. No, that is not a joke. That is literally what they told me, and apparently what is in their terms and conditions in the fine print. I had to write a demand letter and threaten them legally before they finally offered to pay me a refund. Horrible company and shady business practices.

Bad Sam. Needed a tow, but wasn’t a Good Sam member. They told us to sign up for membership ($800 on demand) and we would get a break on the tow. We were told tow would cost $2,000 (plus the $800 membership). We agreed and they promised to dispatch a tow truck the next morning. Got a call the next morning telling us they had a truck but cost would be more…to the tune of $3,000. So…$800 membership, $2,000 original tow cost plus the additional $3,000 for a total of $5,800. They should be ashamed. Bait and switch for people in a tough spot. Needless to say, we hired a tow for 1/3 the cost. Would never deal with Bad Sam again. They are dishonest and prey on people who are in a bind.

Wow, what a joke of a program. I would love to talk to someone competent and get things right. Reach out to me if you care! All the bad stories about good sam and camping world are true. STAY FAR AWAY!

There has to be agency that should close these clowns down. This is ridiculous! I ended up calling my friend to come rescue me after waiting forever for them. And they never arrived…

If I could give 0 stars I would. I’m paying for 24/7 roadside assistances and currently have been waiting for over 12 hours for a tow. I was told my tow could be scheduled for 8am the following morning and now it’s 11am and just got an update that a tow truck is 2 hours away. This is beyond ridiculous. Unprofessional. I have never been so angry.