Sarah Z.
DO NOT TRUST THIS COMPANY WITH YOUR THINGS!!!!!
Please Read Before Choosing GoMini’s for Storage I’m writing this review to share our honest experience with GoMini’s so others can be aware before trusting them with their belongings. What happened to us was truly devastating, and I wouldn’t want anyone else to go through the same thing. A few years ago, we moved overseas for work and needed a long-term storage solution for our home belongings — including family heirlooms and furniture passed down for generations. After speaking with a GoMini’s sales rep who assured us our unit would be stored indoors in a protected warehouse, we decided to trust them. That assurance was everything to us. We used their recommended moving company, and the process went smoothly. Our unit was picked up, and we left feeling confident our belongings were safe. The Devastating Discovery Fast forward about 3½ years — we moved back to the U.S., excited to reunite with our belongings. GoMini’s delivered our unit as scheduled, but the moment we opened the doors, we were hit with an overwhelming smell of mold. Inside, we found severe water and mold damage on nearly everything. It was gut-wrenching. We immediately called GoMini’s. Hours later, a regional manager returned our call and revealed something we could hardly believe — during our time overseas, GoMini’s had been sold and our unit had been moved outdoors, completely exposed to the elements. We were never notified of this change. Had we known, we never would have agreed to it. We sent photos and begged for help, explaining that my wife was nine months pregnant and we were now dealing with a potential health hazard. Despite repeated calls and messages, the manager never contacted us again. What We Found Next Was Even Worse When our movers arrived the next morning, we saw that almost every single item was heavily damaged or destroyed. We had to stop unloading because the mold made it unsafe. We took photos and continued reaching out to GoMini’s for help. After escalating to several managers, we were told the company would not accept responsibility, citing a liability waiver we don’t recall ever seeing or signing. We hired ServPro to inspect the damage and invited GoMini’s to attend — no one showed up. ServPro confirmed the entire unit was contaminated with mold and found a hole in the roof and a damaged corner where daylight was visible — clear signs that water had entered the container over time. We sent all of this evidence to GoMini’s, but once again, they refused to help or even acknowledge any responsibility. Final Thoughts This experience has been emotionally devastating. We lost irreplaceable family heirlooms, furniture, and memories we worked our whole lives for. I am posting several pictures of our damaged contents and unit so that you can see and ask for yourself if you would like to trust your own belongings, that I have no doubt you have worked extremely hard for and have deep sentimental value for, just as we had for our items.