Terrible experience - do not instruct. They clearly have no experience and push for initial funds, once received they have several delay tactics and several reasonings to pay them extra later down the line which when pulled up on they say okay no need to pay it. For example they request $2000 for dedicated hosting server and other things when we already have this set with Shopify. Further down the line they ask for further funds for theme templates which are 4x that which Shopify provide. Till date ( 5 weeks) still provide a link to original Shopify theme with no work done on it. They promise but do not deliver. Stay clear. I can see they have court case pending against them also and most of the single reviewed reviews are themselves. They also have a clear Indian twist to their accents so perhaps an Indian firm pretending to be based somewhere they are not. Wish they were just more truthful about this all. My experiences were with Muhammad, William, Kairi, Ricky Gellar (with no backing credentials on either of them) - they do change names a lot!
Post this review they reached out and confirmed they will do more work to the website if we take the review down however they have continued to be extremely unprofessional with words like 'we cannot work according to your mood' and 'we cannot do a call' and extremely unpleasant experience beyond words. I am clearly communicating with several people not just one - its clearly a scam of a company. Do not waste your time.
AB
Anjula B.
Be very Careful (Buyer Beware)
Company happy to take $5000 deposit with many assurances they can handle a professional project . However , they provided shoddy work with much need to revise and still produced unsatisfactory and poor work. They even asked for more money saying their credit department was asking . I had to advise them - before more money is aked they should show some deliverables . They require a lot of coaching . Basic common sense oversights and revisions needed but still unusable professionally. Weren’t even able to produce social media pages. I also had to provide my own pics many times as their choices clearly showed a lack of comprehension of the project . After months of patience and asking for my money back - they all of a sudden disappeared after promising to review and get back to me . No files were handed over or attempt to remedy which would show corporate accountability and transparency and they act elusive when clients want a resolution. They not only failed to respond but failed to return messages. They claim satisfaction guaranteed, unlimited revisions and 100% money back but do not deliver on promises and will not refund. They claim to be a much bigger company with professional designers but it was obvious they did not have the resources or skill. 3 case managers and a lack of understanding of the project. Also don’t see a HR Directory yet they claim on linked in to have 50-200 employees. Buyer Beware, seems like an outsourcing to India firm with poor designers. Much time and money lost. You will regret dealing with them for any time sensitive or professional work needed. Say good bye to your money and hello to frustration and fraudulent tactics. Over promise and underdeliver . Don’t fall for their huge discounts. They will bait you in and then the frustration commences . I hope this saves others from losing money and time . Upon investigation it appears there are many others who have experienced similar. Only option then is PayPal if your time hasn’t expired which they will try and do by stalling, credit card insurance or to sue. Good talkers , however they lack integrity and are unable to produce for professional projects and show corporate accountability. Also they don’t use project software which I find odd and have poor functionality on their sites. Very young and unseasoned . Will catch up with them if they continue to fraud clients out of their money . Clients here are starting their own businesses and just looking for work completion to launch or grow. The fact they didn’t hand over any files or complete or show a desire to honour the contract reveals who they are . They also claim on linked in to have 50-200 employees yet have no HR Directory or About Us section on their site that reveals who the CEO and Directors or Project Managers are which again is very odd.
CM
Carlos M.
This is the worse company that I ever…
This is the worse company that I ever hired to work on my app.. they took my money and never completed the project.. I don't recommend them for anyone!
CR
Cara R.
Violated my Business by Doing Things without Permission
In the beginning of our agreement, everything was going perfect. I signed my contract Nov. 8, 2020 and I told them the deadline for my website was before Black Friday (they said this was more than enough time). The day of Black Friday gets here, and I still did not have a website produced. Travis told me it would be done that Monday. I said okay, that's fine. Monday goes by and I had to ask was my website done. Once again, it wasn't. Two going on three weeks goes by after Black Friday, and my website still was not done. I had to give them another deadline by saying I would like a full refund if it is not completed by Dec. 8, 2020 (30 days later). So, the day of the deadline is here, and the website was nowhere near to be published. Some text was in a foreign language (default), pictures were not in the right place, text that should've been clickable was not. Oh yea, I gave them all of my pricing and they saw it on my previous website, and they still decided to discount my merchandise, saying it would look better to the customers (I never gave them permission to do this). Travis claimed that I was coming up with all these last minute changes because most of my banners said super sale, and I was never having a sale. Apparently they were having a sale on my website I never gave them permission to have. After having a long talk with Travis, my final decision was to cancel the website and accept my full refund because I gave them a 3 week extension and it still was not done. The next day Travis asked if I still had my login to my wix website and I said yes. Nothing else was said after that. The following day, he mentions they are now working on my website through wix. Mind you, I never agreed on this. My website that I created was completed changed without my permission to something they created. I felt violated because they went into my personal business account without my permission changing things around. This was my breaking point. I told Travis to give me my refund and lets be done with business. The way he did business was by assumption. He never asked permission with running questions by me. He thought that because he had my login information he could do what he wanted with it. This same company was supposed to create my app. I will never be working with them again. Also, they lured me in by giving me a big discount on my website. Don't be fooled if you are a small business owner. They will probably put your business last just like mine, and do what they please with your business.
Hi Travis, I would gladly show proof of the screen shots as well because there are no questions being asked throughout our entire thread. Additionally, you mentioned all of the things I complained about the day of the deadline. Can we talk about why this day was even the deadline? Oh yea, because I said if it wasn't due December 8, I would like my money back. I bet you all started throwing stuff together that same day (claiming my website was lost, how does that even happen). Lastly, you never mentioned anything about you all discounting my clothes without my permission because its true. Never would I have ever given you permission to edit my wix website. I will gladly produce this thread as well because you assumed a lot during this process. You are dismissed, thank you.
Update: Josh, the CEO of this company has called me four times (twice being outside of business hours 9am-5pm) speaking very unprofessionally. After being told by Travis that I was receiving a refund, Josh called me and said that I am unable to receive my refund until I take my post down from trust pilot. He was bribing me stating that if my post is deleted I will get 50% of my money back, then proceeded to say 100%. Not to mention, he called me out of my name by calling me a cry baby, stating that the only reason I need my money back was to pay my rent. They have been harassing me since I posted my review. Do not do business with this company. They are sounding more and more like a scam.
