GolfDiscount.com was founded in 1995 with the goal of becoming the premier destination for online Golf Clubs. Our unwavering focus on superior customer service has allowed us to expand our online offerings to include Golf Accessories, Clothing and so much more!If you're looking for Golf Equipment online, compare us to other authorized online golf retailers. You"ll find the absolute best prices, service and selection.
GolfDiscount.com (golfdiscount.com) has 4 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Website
golfdiscount.com
Category
Golf & Ultimate
Location
Bellevue, Washington
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 75% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I bought Ping golf clubs with a standard graphite shaft. They sent me the wrong ones, It took 2 wks to get them. Now they say that they will refund my 1086.00. I am still waiting.
CH
Chad H.
**★☆☆☆☆
**★☆☆☆☆ — Terrible Customer Service and Unacceptable Order Fulfillment**
I ordered a putter from GolfDiscount.com on Thursday, October 8. By Monday, October 12, my order still hadn't shipped. I contacted the company and was told they would try to ship it by the end of the day.
On Tuesday, I discovered that the order still hadn't shipped. Once again, I was told they would try to ship it that day.
Given the unnecessary delay, I requested expedited shipping as a reasonable gesture of goodwill. The response? An apology, an explanation that my order had been held up by additional fraud checks, and a statement that they couldn't upgrade the shipping because the order had now shipped.
Apparently, GolfDiscount believes that repeatedly telling customers they'll "try" to fulfill an order, without delivering on those assurances, constitutes acceptable service.
I understand that fraud prevention is necessary. What I don't understand is the lack of communication, the inability to provide reliable shipping information, and the refusal to make even a modest accommodation for the inconvenience.
There are plenty of reputable online golf retailers competing for customers' business. Based on this experience, GolfDiscount.com will not be getting any more of mine.
One star. Extremely disappointing.
Response from GolfDiscount.comOct 13, 2026
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience surrounding your order. You placed your trust in us, and we fell short of the level of service you should expect from GolfDiscount.com.
While our additional security measures are designed to protect our customers, we recognize that the delays, lack of proactive communication, and uncertainty around your shipping timeline were unacceptable. You deserved clearer answers and a more reliable experience from the start.
We also want you to know that your feedback has not gone unnoticed. This situation brought to light opportunities to improve our internal procedures, and we have already taken steps to address them. We are committed to improving how we communicate order delays, manage fulfillment expectations, and ensure our customers receive the timely service they deserve.
We understand that an apology cannot undo a disappointing experience, but we genuinely appreciate you bringing these concerns to our attention. Feedback like yours helps us identify where we need to do better, and we're taking it seriously.
We hope you'll consider giving us another opportunity to earn your trust in the future.
The GolfDiscount.com Team
10/22/26 Update
Hi Brooks, we wanted to follow up and confirm that your putter arrived on Thursday, October 15. We sincerely apologize for the delay in shipping your order and the unclear communication that followed. You deserved clearer answers and a more reliable experience from the start.
To help make things right, we upgraded your shipment to 2nd Day Air at no additional cost to you. While that doesn’t erase the initial frustration, we hope it helped address the delay and demonstrated our commitment to making this right.
Have you had a chance to try out your new putter? We hope you’re enjoying it, and please let us know if there’s anything else we can help with.
Your feedback has helped us identify where we need to improve our communication and fulfillment procedures. Thank you for giving us the chance to address your concerns. We would appreciate another opportunity to provide you with the experience you should expect from GolfDiscount.com.
The GolfDiscount.com Team
SE
Shann E.
Phone number listed everywhere is busy. Don’t trust.
Phone number listed on numerous websites and social media is incorrect or just gives you a busy signal. Complete lack of customer Service service. Unknown if this is even a legitimate business. No response from seller. Do your research before buying from these people I bought a $1500 golf cart and I can’t get a hold of these people.
Response from GolfDiscount.comJul 7, 2026
We're sorry to hear about your experience. We understand how frustrating it is when you're unable to reach us, especially after making a significant purchase.
Providing reliable customer service is extremely important to us, and we apologize if you had trouble getting through by phone. We are a legitimate business with over 25 years of serving golfers, and this experience is not representative of the level of service we strive to provide.
We've reviewed our phone number (800) 394-4653 to ensure it's accurate, and we're also available by email at [email protected]. We appreciate you bringing this to our attention, and we're sorry that reaching us was so difficult.
MN
Martín M.
Bad service, delay in delivery
I had a very frustrating and, frankly, shocking experience with Golf Discount.
When I placed my order, I was clearly told that the expected processing time for custom clubs was 10–14 business days (roughly up to 3 weeks). That timeline was a key factor in my purchase decision.
However, after a full week with no updates whatsoever, I had to proactively reach out myself to ask about the status — only then was I informed that the estimated delivery had been pushed to nearly 5 weeks. At no point was I notified in advance, which reflects a serious lack of communication.
A delay of that magnitude — more than 60% beyond the maximum timeframe originally stated — is not something any customer would reasonably expect. The situation feels, quite honestly, shocking.
What made this worse was the way the issue was handled. Responsibility was shifted to their supplier (Ping), as if that somehow removes accountability from Golf Discount as the seller. From a customer perspective, that is simply not acceptable. It comes across as a lack of ownership and a clear lack of respect for the customer.
There was no real solution offered, no meaningful alternative, and no effort to address the situation in a way that aligns with the original commitment or the customer’s needs. The overall experience felt dismissive and unprofessional.
I made a significant purchase based on the expectations that were clearly communicated, and this experience has fallen far short of those standards.
Unfortunately, I would not recommend purchasing from Golf Discount based on this experience.
Response from GolfDiscount.comJul 7, 2026
We're sorry to hear that your experience didn't meet your expectations.
We understand your frustration. You placed your order based on the estimated lead time we provided, and when that timeline changed, we should have communicated it more proactively. We apologize that we fell short in keeping you informed throughout the process.
While custom clubs are built by the manufacturer and production timelines can occasionally change, we recognize that it's our responsibility to keep our customers updated rather than leaving you to reach out for information. Your feedback about our communication is fair, and it's something we're actively working to improve.
We appreciate you taking the time to share your experience. Although we're glad your clubs have since been delivered, we're sorry the process leading up to their arrival left you disappointed. We hope you'll give us another opportunity to provide the level of service we're known for in the future.
