Gold Standard Moving and StorageReviews of goldstandardmoving.com

I scheduled a moving service with Gold Standard Moving. They gave me a great rate and assured me I would be able to cancel and that my refund would be refunded in it's entirety. Ultimately I decided to cancel. First, the cancelation process was overly complicated, but that's beside the point. In the end, my refund was approved and I signed a document which stated that my refund would arrive WITHIN 12-14 BUSINESS DAYS. I waited patiently. The time passed. I was concerned. I called customer service. I was out on hold before anyone asked for my job number or refund number or anything. After some time I was connected and they informed me that it would take 4-6 WEEKS for my refund to be processed. Apparently the billing department is really backed up. They had no issue taking my payment immediately while I was on the phone scheduling. I have a signed document saying I would be refunded within a specific time period, which has since passed. This is absolutely unacceptable. Who knows if I'll ever get my $500 back. BEWARE. Part of the reason I canceled is I had a bad feeling about the company. So if I get scammed out of my deposit I honestly wouldn't be surprised. I would not recommend this company, it's just not even worth the risk. They also said they'd only take cash or check when they came to pick up our stuff and cash only when they dropped off--kinda weird.

I wish I could give them a zero. We booked a move over a month in advance, I feel we should have trusted the bad reviews this company has. Anyways there is no communication at all once you pay the advance, I paid 50% and I got an email with a window period of days for pick up. Today is day 4 they have not showed up or called me or sent an email, no updates I called the company couple of time and it's the same automated answer that they carrier will get in touch with me, but how????? Its water of money and time. I wish there could be some legal action on this company. They would not return my money back. I reported them to Federal Motor carrier safety administration and to Attorney general of Florida- Ashley Moody

This is Clifford jeanlouis the costumer which you have been ignoring for a month. Of my $1,400 refund is not in my “bank tomorrow” as you keep telling me and brushing me off, I’ll see you in court. You are disrespectful and dishonest. No one should book moves with this company.

Terrible customer service, they hire criminals to pick up your stuff and hold it hostage. You don't know the movers they scrape together until the day of the move so there's no time to vet them. Gold Standard picked a terrible company called Inch Perfect Logisitics, and according to the federal database their license to operate is pending and they are listed as having ONE truck. They have had our household goods for over two months now with no estimate of delivery. It's important for them to take your money quickly but following through with their part isn't important. They don't know what logistics means.

Don’t use this company. Let’s get a class action lawsuit against gold standard moving. It has been over two months and I have not received my $526 refund for move that did not go through 7/29/21 to murrels inlet SC. I have reported them to BBB and now will have to seek legal action poor customer service. I have asked to speak to supervisor and no one

DO NOT SHIP WITH THIS COMPANY!!! I PROMISE YOU THAT YOU WILL REGRET IT We hired these guys and paid a $900 deposit. They gave a 4 day window for when they would show up to ship our items. When they didn’t show during the 4 day window, I then requested a refund, which they “approved”. They said we would receive the refund in 9-12 business days. After that didn’t happen, I started calling every week and they keep saying they are “switching banks” and you’ll get a refund next week. Every time I asked to speak with a manager and was told that there is no manager and the workers have no contact with management other than email. 45 days after our refund was approved we still have yet to receive a refund for service the never provided. DO NOT HIRE THESE THIEVES OR GIVE THEM ANY DEPOSIT! IF YOU DO YOU, YOU WILL BE SEVERELY FRUSTRATED!!!

Terrible company. I told them we had a 5 bedroom house with oversized furniture. I went piece by piece through the furniture. They gave me a quote of around 8000$. They promised the furniture in ten days from pick up. When the trucking company came there was only half a van left. The trucking company said they were told I needed under 1200 square feet. They wanted an at least an extra eight to ten grand. They also said I would not get my furniture for 21 days from pick up. I called gold standard and they said I would have to pay the additional or lose my deposit. They sounded like they did not care at all and did not try to assist me even though they told me a lower price and faster time. Do not use them.

SCAM! DON'T DO IT! THEY ARE A BROKER, NOT A FULL-SERVICE MOVING COMPANY. Read the contract. Real movers will come to your home to evaluate your items and give you an honest and fair quote. Gold Standard does not. Do not give them a deposit over the phone. They will broker out to a scamming "moving company" (American Home Relocation in my case) who operate like thugs. Pursuant to their contract, Gold Standard is supposed to verbally disclose that they are a broker, which they did not do. Nor did they communicate who the moving company will be. That is a surprise on your moving day when you're expecting Gold Standard movers and a random no name moving company with unprofessional movers show up in your home.The movers will try to extort more money out of you and threaten to keep YOUR PERSONAL PROPERTY if you do not pay (there is no contract with the moving company, and they have no right to your things). It has been a nightmare. They will lie to you to get your business then treat you like you are not a paying customer. Gold Standard does not want to take any accountability for the job once they have your deposit. The delivery of my personal property is 19 business days overdue (40 business days total) and I can't get a delivery date out of anyone. Different customer service rep every time you call with different excuses. They are in severe breach of their "binding" contract. I must now take legal action. You would think it be easier for them to just do the job they claim to do, but they would rather scam hardworking people. It's a sin and a shame.