Weight-Loss Guaranteed Results in 30 Days!Reviews of gogocharters.com

Driver showed up drunk over two hours late and ran over a goose in the parking lot.

I have tried repeatedly to get in touch about a refund but have not heard back from anyone. I need to assume that GOGO has no interest in correcting this situation and we will need to file a fraud complaint with our credit card company and request that we have our charge reversed. To reiterate the issues with the bus service on our trip to SLC that did not meet our contractual agreement with GOGO: June 28th AM- Bus was 40 minutes late to first pick up then got lost and went 24 miles out of the way while driving to the next location. This location was less than 2 miles from the first pick up- The children waiting at the next stop had to wait on a corner for an hour and had to be shuttled by car on multiple trips in order to get breakfast. They ended up over an hour late for their event. The Bus never even made it to the third stop so those kids had to walk to their event and were 40 minutes late. June 29th AM- Bus would not start. Children had to be shuttled by car to their event by volunteers. All players were late for their event. We were not informed that we needed to get a room for our driver until the driver picked us up at the airport. This is probably because GOGO had not actually secured the bus until the evening before our scheduled trip. This was after a GOGO representative told me a day earlier that she had spoken with the local provider. Given the timeline, it would have been impossible for the GOGO representative to have done so. In fact, the local provider confirmed that the GOGO representative I spoke to NEVER made an effort to contact them. In short, she lied. Multiple times. We contracted with a bus company to ensure the safety of the children we were traveling with and we ended up with children standing on the side of a road for an hour, children walking to their event on unfamiliar roads, children being shuttled in cars by drivers that we had not done background checks on and every child was late for their event for BOTH days of the tournament. This is a total failure to provide adequate service. The continued lack of response by the customer service department confirms my belief that this company has little intention to make this right. I work with bus companies at least 5 times a year to move hundreds of young athletes and have never had such horrible service. I work closely with large youth-serving organizations across the country and I will make sure they all hear about this experience. Hopefully, I can save someone else from having a similar experience with GOGO.

I had schedule a bus to pick up our band at 10am in Sherbrooke to travel to perform at the Jazz Festival in Montreal that same day. We needed to be in Montreal by 1:00 to get set up and perform. I called to confirm the night before and again that morning and the company said the driver was on their way and all was good to go. At 10am when the bus didn't arrive I called again and they said their was an accident on the freeway and the bus would be delayed 45min. At 11:00 I called again and they said that the bus was now arriving around noon. It was apparent now that the bus had not even left Montreal until i called at 10am and was on its way now. After multiple calls and continued lies about the arrival of the bus it finally showed up at 12:30 - 2 1/2 hours after it was suppose to pick us up. I asked the driver what happened and he said he got a call just after 10am and left Montreal after 10:30. When i called back the company they were very sorry and told me to call customer service on Monday to get a full refund. We were charged just over $1,200 for the trip. i called first thing Monday and the person pulled up our file with the complete details of what happened. She asked if i was looking for a full refund and I said yes please as we got to our show so last we had to bring in extra crew to get us ready for the show - which we had to pay for. Besides the stress this put on all of us - we were not even close to being ready for the show. She had to talk to someone to confirm our refund and when she returned she offered us $260 - and that was final - take it or leave it. I was in shock. I complained again and she basically said "too bad" end of conversation. She said i couldn't talk to anyone else and if i did take the offer the conversation was over. I have NEVER been treated that way and have contracted many busses for our band in the past with other bus companies around the world. I was sick to my stomach and was shocked. I would not recommend this company to anyone and would advise anyone to look at any other option before you contract this so call professional business.

I hope no other school has to experience what we went through. I see that recently they have done this to several schools. We had 60 students sitting on a sidewalk at 5:00 AM waiting on a bus to take us on a field trip. They did not show up. We paid in advanced. They abandoned our children and broke their hearts. This is not how business is conducted. They lied about bus issues because it turns out they did not have drivers. They knew they had this problem way in advance. Please if you are a school look for a different company to use.

I booked GoGo Charters to charter our employees from multiple locations in Los Angeles to our annual employee appreciation party in Fillmore, CA about an hour and a half away. I asked for a 2pm pick up in Echo Park, a 2pm pick up in Culver City, a 4pm pick up in Echo Park and a 4pm pick up in Culver City. I also asked for return trips from Fillmore to the original destinations at both 8 and 10pm for each location at a cost of $3090. The first driver left a half hour late and the second driver 45 minutes late. When the first driver arrived I was getting calls that no busses were showing up for the 4pm trips. I called GoGo Charters and they informed me that they had booked the same drivers to pick up passengers at 2 and 4pm even though it was logistically impossible (it would take 3 hours to drive from LA to Fillmore and back on a charter bus). When I notified the drivers, they said they did not work for GoGo and that they had been outsourced and were never informed of any schedule or additional pick ups at the original locations. The drivers both stayed at the party and never returned to pick up even after a GoGo rep said they would call the drivers to 'fix the situation'. I ended up having to pay $400 to uber the rest of my employees to the event after they had been waiting nearly 2 hours for a ride. As you can imagine at this point I was struggling to figure out the return trips as Gogo Charters failed to look at a map and realize that it would be impossible for one bus to make both trips, and as guessed, they did not. Each driver only made one return trip. I sent a detailed account of my experience on 4/24 to Erika O at Gogo customer service per her request. When I received a call from Erika O later, I was surprised to hear her say that 'unfortunately there is nothing we can do for you'. She even got my account manager Joe on the phone who said I specifically asked for one driver to make both trips going on to say they have phone recordings of all conversations as proof. When I asked for proof of these conversations Erika said 'I'm sorry there is nothing else I can do for you' and hung up on me. I have filed a complaint with the Better Business Bureau.

I scheduled transportation for 117 middle school students with Gogo Charters. I sent the money, received confirmation, etc. Two weeks later - the night before the event - they contacted me and said they did not have any drivers available that were certified, and they canceled their service. It was too late to find other transport. It was clear that they overbooked. 117 disappointed middle schoolers. I wish I had the words to explain the disappointment, cost, inconvenience and paperwork they caused by canceling our event.

Do not waste your time with this company UNPROFESSIONAL I called for a quote the guy says 5 hours b4 he can tell me anything 5 hours go by I call back then says 24 hours I call back after 24 hours nothing had to redo the whole quote waited 4 days for a email from nothing call back and the rep tells me he has 8 other people looking for a quote he could care less about mines !! Don’t spend money with them found a better company in STARR Great company

Prices on website are false advertisements. Asked for details of the pricing shown on the website and the sales representative was rude in addition to admitting that the price on the website is not what generates in the quote system.