Mark
Great Idea(!) But the Shipping Time - Not So Much
The comprehensive selection, and the whole idea of freshly roasted coffee delivered in mere days is intoxicating. However the whole enterprise hinges on the shipper. And, in my experience, that has been less than satisfactory. USPS is notoriously unreliable in my region (St. Louis). And when they don't deliver, they also don't take responsibility for late or missing packages. I've ordered only three times, and will continue to try, since Scott and Elise have been so responsive. One shipment arrived five days after roasting (supposed to be 1-3). One shipment arrived in 2 days (hurray!). And one shipment never arrived at all, but kept circulating between wrong zip codes. So, that's a 33% record so far. Not great! But, GCG has made good on those, and offered me compensation (hence, the 4-star review). So, I'll give them the benefit of further business, and hope we can sort out the shipping thing.



