Goal ZeroReviews of goalzero.com

Purchased a Pro 4000 open box back in February 2025. It's the keystone to the e-bike charging system along with 700 watts of solar. After a few moths it became a bit quirky shutting off output ports , reporting empty while charging etc. I've worked with Goal Zero support and have to stay the previous experience was exceptional then. This time Chayce got my open ticket and promptly got back with several steps for resetting the unit. His communications were clear and the reset processes worked as expected. it's really nice to work with a support person/team with excellent communication skills and solid knowledge of the product. The Pro 4000 behaved afterwards, but during the resets it reported several OTA errors and later an Inverter Hard Fault. These I passed on to Chayce as an FYI not expecting them to be serious. Chayce got back to me the next day explaining the depth of the OTA and Inverter problem and offering a replacement unit. His detailed emails and proactive response deserves praise. The Pro 4000 is the second Goal Zero device in my collection. A 1500x goes on car camping trips while the Pro 4000 stays home to keep the 'lights' on. Other GZ support staff that have provided excellent service Savannah Jack Trent Sims and the remarkable Mauricio Pardo

I had some issues with my Yeti Pro 4000 and I contacted Goal Zero support. Michael thought that possibly I needed a firmware update. He sent me an email with info about downloading the Goal Zero app on my phone and a video on how to update the firmware on the Yeti Pro 4000. I am not a tech person and Michael and Scott were able to talk me through the process with the video and email instructions. I learned a lot with there help! They were very patient with me through the whole process. The Yeti Pro 4000 is now working great! Thanks guy’s!

I contacted Goal Zero about a battery pack that broke, and today they are sending me a new one. Customer service rep Chayce was super easy to work with and responsive. I'm pretty sure the warranty had expired; thus, I wasn't sure if they would replace it. Really happy with how this was handled!

We had a battery issue that needed to be resolved. We were in SLC and wanted to take it directly to GZ to have them look at the issue. The guys at GoalZero treated us right. Many thanks!! Problem fully resolved!!!

We loved the 3000x enough to add a 6000x to our "family", but experienced some performance troubles along the way. Michael happened to answer the phone on one of the days I called. He took full ownership of the situation and turned what was becoming a disappointing experience into a impressive one! He consolidated the tickets from my previous requests, patiently helped troubleshoot, and when we couldn't resolve the problem remotely, sought solutions by elevating the conversation. He went above and beyond and ultimately resolved our issue while providing reassurance, follow-through, continual communication, professionalism, and empathy throughout. The battery and panels are awesome, but resolving the glitch cemented our loyalty. Thank you Michael for your initiative and care, and Goal Zero for empowering him to create a satisfying experience!

I have fully invested in a self sustaining backyard shed electrical system from Goal Zero, consisting of a Yeti 1000, 4 boulder 100 solar panels, 2 expansion tanks & a yeti link. Everything worked just fine for years, then out of no-where the Yeti's battery just slowed down to a point of not charging and the unit became worthless. After many months of chatting with Goal Zero which was in a transition state of changing ownerships, I found my left unable to get a fix or replacement unit of a matching model. I then researched further on the battery type, tried in vain to purchase replacement batteries and disabling the unit all to give up from its sealed encasement and ended up with a perfectly fine unit made un-usable from its battery dying. Then Steban from goal zero noticed old cabling and connections to my system months later after submitting images and the company decided to to fix all my issues by sending me new hardware!!!. In any world this doesn't happen ever, and I'm fully glad to have made goal zero my company of choice for any off the beaten path energy system. I will buy a whole lot more from them in the future and recommend them fully to anyone looking for similar back up systems. Top notch company.

Results are 5 star. High rating due to awesome Vivian in Support working with me to identify a problem with my vehicle integration kit. She provided detailed test and reset steps. When results clearly identified failure to switch mides, she provided a warranty replacement even though I was just iutside the warranty period. Goal Zero made it right. Thank you Vivian.

I recently had an issue with my Nomad 100 solar panel and reached out to Goal Zero for help. What could have turned into a frustrating experience ended up being the complete opposite, thanks to Steban from their support team. From the start, he treated me like a real person, not just another ticket in the system. He listened, understood my situation, and made every effort to help me out. In a world of phone trees, that kind of flexibility and human touch is rare, and it really meant a lot to me. I’ve used Goal Zero gear for years on my camping and overlanding trips — their products have always been reliable, and this experience reminded me how important it is that the people behind the brand are just as solid. Steban’s follow-through and kindness turned what started as a problem into another reason I’ll keep choosing Goal Zero. Big thanks to Steban and the whole Goal Zero team for standing behind what you build and for treating your customers like family. — Joe S, San Diego, CA