Goal ZeroReviews of goalzero.com

I bought nearly $15k of product that supposedly came with a five year warranty. Two of the items no longer hold a charge, one has a reduced charge. Emailed customer support and did not receive response for days. Finally, when I did it was the equivalent of, did you try unplugging and plugging back in? Clearly they didn't read the complaint which outlined the details. After repeating the issues and sending pictures they never responded again. I left them one final message letting them know I would be sure to share my absolutely abysmal experience on places like Trustpilot so that other customers don't get ripped off like I did.

Not sure what's worse, the reliability of their products or the quality of their customer service. My Sherpa 100 pd, stopped holding a charge after a few months. so I contacted customer service. After confirming that the item was eligible for a replacement, they asked me to provide my address. I responded with my address, and then nothing. Followed up a week later, and crickets...... Followed up again, and finally got a response. They told me that they were moving warehouses, and wouldn't be able to handle my warranty replacement until it was completed. No date was provided. Neither was a general time frame given. I was just told to wait......

Purchaseda Yeti 1400 power station, two boulder solar panels and an expansion module of three batteries. Cost was north of $3000. Power station failed last month. Contact with GZ left me with absolutely NOTHING! "Too bad" was messentially their response. I feel a fool for trusting in their product.

my yeti 1500x doesn't work properly at all. customer service didn't respond to 5 or 6 emails. i gave up. i have to unplug and replug the input to get full recharge ability. if i cloud comes by it will drop watts and then not go back up when the cloud passes and i have full sun. this is a 5k nightmare. thats about the amount of money i have invested in this brand.... im so frustrated i wish i was dead.