Goal ZeroReviews of goalzero.com

Goal Zero Lighthouse 250 is defective. Product continues to stay on in the off position. This is my second light that has had this issue. My 1st light was replaced as manufacturer defective equipment. My 2nd light was not replaced after documentation showing the issue. Customer support was quick to point out that it was not their issue due to exceeding manufacturer warranty, even though defective equipment! Buyer beware that Goal Zero is no longer worth the packaging it is shipped in!

Horrible product reliability and after sales support. Paid $2k for battery and solar charging panels. Used it on 2 camping trips and the battery won’t take a charge from wall charger nor solar. GZ offered 10% discount on a new battery. Rep stated my issue is “the first they’d heard.” A simple google search shows that there are many exact instances. Avoid GZ products and save yourself a headache.

Purchased a Goal Zero Yeti 4000 pro and a Yeti 4000 tank battery for a new solar project on our home. Pretty excited until the electricians could not figure out how to wire the 3600w passthrough cable for automatic switching to the battery in case of grid failure. I have sent a few messages to Goal Zero over the past few weeks and have had one reply, and that just said customer service is running behind. The electrician states he needs more instructions as how to wire the unit and there is zero documentation on how to do it. Right now it’s $4000 worth of useless junk. I’m on the verge of returning it for a refund. I have bought Goal Zero in the past and have enjoyed the products but the awful customer service currently has soured me on the whole company. There are other companies to choose your solar needs from and I would check them out before choosing Goal Zero.

I have never been so disappointed by a company as i have by Goal Zero. We purchased a GZ Yeti 4000 Pro with an extra tank for our Van build. It worked fine for a bit then the 12V DC charging went out. I sent in a ticket for support and they responded asking if I had “restarted” it ( Had of course tried this numerous time). Since that time and despite about 10 follow up emails, it has been radio silence from GZ Customer Support. Zero support, response, customer concern, or action from them. I wish I had used a different product on my van and encourage all that read this to absolutely stay away from this company.

Goal Zero is at Ground Zero for customer support and quality. DO NOT BUY. I have been a customer years and have multiple products. They do NOT back up thier products and their customer support is the worst I have ever delt with. Try to return something, even for repair: good luck; better to take the loss and drag that 80 lb lithum battery back up power supply to a reclyling center. This get worse: I have attempted to return a cable that did not fit my Yeti 8000; this started in June 25; I finally got a email from CS on 31 July 25; I had to send the cable back at my own expense: sent USPS on 2 Aug: it was return to sender, me, on 11 Aug. The USPS postmater told me it was because the address GZ sent me did not have a forwarding address!!! This company in my view has folded; the buy out company Biolite has no clue on customer support. AGAIN: DO NOT BUY ANYTHING FROM Goal Zero or Biolite!!!

Dear Goal Zero, I didn’t expect a candlelit dinner, just... an answer? After buying the pricey-but-promising Yeti 1400, I reached out for help with an issue (you know, the kind where the power station stops being a station of power). I got one friendly reply. I responded with a video and details. Then: crickets. For a whole month. Pinged three times. Still nothing. I’ve had more emotional support from a potato. Apparently, customer service is like solar charging in the Arctic winter: slow, dim, and deeply unreliable. So if you're considering Goal Zero for "peace of mind" — you may want to consider a second option. Or a third. Or just a campfire. I'll declare default on my unit, although I would have loved to have it repaired.

"hullo do you have a defibrillator for a dead Yeti , it won't hold a charge?" Nice Zero person "don't think we can help you if its out of warranty" It so is, its a Norwegian Blue of a Yeti, how do I replace it, I need some guidance on the right model." Nice person "If you let me know what model you want I can tell you if we have it in stock?" "No thats why I need to talk to someone.' "Nice Zero Person "oh you just need to email us explaining your needs and we will write back" You mean I can't just get it now and and buy it over the phone" Nice Zero person "No we don't do that" "Thats sad I was needing a small family of Yetis for three off grid cabins, I will go to Jackry or Bluetti, thanks ! Moral: If you cant be bothered to provide the most basic of help I cant be bothered to give you my money.

Unfortunately bad customer service. They don't like to honor their warranties and they will try to weasel their way out of giving you a working product, they will keep recommending unplugging it and plugging it back in and turning it on and then depleting the charge by waiting and then recharging it in a different method and then leaves you hanging for days and then suggests a different recharge method. Plugging it in didn't work? Let's try depleting it and then charging it through the back DC port... That doesn't work? How about we try the front port? This goes on for weeks on end with no results. After the first broken port you should have just taken the thing back and done diagnostics at your facility. I had one week before the warranty ended and I had to throw a tantrum on the phone and get a manager and flip out at them for not honoring their warranty for them to finally issue a refund and take back their defective products.