GMCReviews of gmc.com

Transmission (and engine) went on my Sierra after 100k miles. Four months later and they still can’t get the transmission for the vehicle. If it breaks down be prepared to wait a very long time for a repair. Even worse … this is an income producing vehicle.

ALERT ALLEERTTTT.....Do not buy a 2023 GMC Sierra 2500HD!!! THIS IS THE WORST BRAND NEW TRUCK THAT MY COMPANY PURCHASED FOR OVER 70K!!! THE VEHICLE HAD ONLY 48K MILES AND WAS IN THE GMC DEALERSHIP 7 TIMES IN AND OUT (4 MONTHS) AND THE ISSUE WAS NOT FIXED..WE STILL HAD THE PAYMENT ON IT AND RENTING ANOTHER VEHICLE FOR OUR JOBS ALSO LOST OVER 300K IN REVENUE JUST BECAUSE THEY WOULD GIVE THE TRUCK BACK STATING IS FIXED AND THEN THE DAY LATER TRUCK COULDN'T TOW NOTHING AGAIN!! THEY WANTED US TO PURCHASE NEW ONE AND TRADE THIS ONE FOR SCRAP WHAT I DECLINED AND I STATET WE WILL NEVER OWN AN GMC AGAIN! IF I CAN SAVE 1 PERSON FROM BUYING GMC TRUCK MY JOB IS ACCOMPLISHED HERE...PLEASEEE BUY ANOTHER BRAND LIKE FORD (NOT PAID MARKETING) JUST THE F-350 SUPER DUTY IS A BEAST WE HAVE COUPLE NEVER ANY ISSUES 360K MILES ON THE DASH!! ANOTHER THING THEY TRIED AFTER 5 MONTHS TO PLAY IT NICE AND GIVE US SOME MONEY BACK FROM RENTING WHICH I KNEW THE GAME THEY DID EVERYTHING TO NOT DO IT AND THAT'S EXACTLY WHAT HAPPENED! GUYS I KNOW THIS IS LONG BUT PLEASE PLEASEEEE STAY OUT OF GMC TRUCKS!! I HAVE ALL THE FILES BUT I CAN'T UPLODE HERE THERE IS NO OPTION!

This is for a GMC Dealer, Simmons Rockwell GMC, in Big Flats, NY My experience was the single worst car purchase experience I have ever had. I spent over six hours at the dealership after an amazing test drive of a 2022 Chevy Silverado. The drive started at around 11.30 am and lasted an hour or so. I picked up my seven-year-old daughter who was angry that I was getting rid of "snowy" our 2018 Chevy Colorado. After 5 minutes in "silver" which she named for the silver color she was sold. She was most impressed that she could stand up in the back seat without her head touching the inside roof. She was also impressed with "silver's" zoomies meaning that the truck was fast as hell. I have never driven a truck with so much power and performance. All out of a 4 cylinder turbo. Anyhow, I wanted the truck, it sold itself. My salesperson was Shawn, last name withheld to protect his ass-wholeness. He was engaged with another customer when I came back so I waited an hour or so for him. He started "multi-tasking" me and the other customer and started someone looking at my trade. I was expecting around 22k for my 2018 Colorado with 65K miles on it. Nope. 18k, firm after much complaining. I offered another 10k down payment. Time to pull the credit report, all of them, with 10 lenders. Ally Bank bit hard and wanted my business - the offer, 8.75% rate, 72 months, 655.00 payment with warranty included at another 4k. So, time for down payment, the plan was to put $7500 on a credit card and another 2k cash. Nope, can't do that. Max $2500 on CC. New plan, 5k down. Another credit pull, another offer. 9.75% rate with 72 months and $750 per month. By now, Shawn was getting pissed. "Are you going to buy the truck or what, you are wasting my time' He started working with another customer and let me hang while I was talking to Ron who is my friend and mentor. He also happens to have been in the car biz for 33 years as a finance manager. It is now 3.30pm. They close at 4. Agreed to purchase at 655.00 payment, starting docs with Joe in finance. Wrote the check out to Simmons Rockwell for $2500 in front of Joe and Shawn. Called CarShield, they offer the same 4k warranty for 3.2k with $299.00 down and 18 110.00 payments. 200-dollar deductible with most claims. 4.00 - changed my mind about the 4k warranty, don't want it. Redo the docs and payment went down to $525.00 per month. They also dropped the interest rate to 8.75%, how nice of them. Joe is pissed off he has to redo the docs; they were all done and printed. "I am late already to be somewhere' (I really don't give a darn) 4.30 - electronically signed the docs, signed over the title to "snowy", got insurance on "silver". Joe left. Did everything with his ass-wholeness. 5pm, Shawn transferred my plates, and we talked about removing my rusted in weight dist. hitch out of 'snowy" 5.15pm drove off the lot in "silver", happy as a pig in mud. One problem, they did not collect my down payment.

I bought my 2023 Chevy suburban in October 2022. The first month that I had it, we had issues with a chip/electrical issues. My vehicle has been in the shop over eight times with different issues and issues that have been happening prior that are moving around the truck and are intermittent. It started with the side camera going out, to the doors not opening when you touch the knob, not starting when I’m putting it in gear, (I was told it was because I didn’t step on the brake, radio having issues with cutting out and not working(they replaced it) still having the same issues and they fixed it three weeks ago and now it’s worse then what it was before it was fixed, flashers turning on by themselves, back wiper going on by itself when turned off, dash board went completely black while driving, couldn’t lock doors, speed indicator not always working, blower fan not working in freezing rain and snow while I was driving I couldn’t see out my windshield, it wouldn’t go into gear, when starting the truck remotely it wouldn’t heat it up, and the driver seat doesn’t always work, They had an investigator go out and look at it and have decided that they are not going to make it a lemon and take it back as a trade because they can’t make the intermittent issues happen. I have had things go out while I’m driving that could have caused harm to me and other people. I have videos/paperwork that proves what I’m saying what I am about this vehicle. I have also had several people in my vehicle when things have happened and told me that it is hearsay. We have had Chevrolet vehicles for over 40 years and Suburbans since 1990. They don’t seem to care about loyal customers. I was talking to the customer service person Tausha she was great and really tried to help me. It’s not her fault she is only doing what she can with what the company tells her to do. They offered me an extended warranty for so much money a month to cover the issues I’m having which are their issues not mine.

I Purchase a 2023 Chevy traverse in oct of 2023 in july my vehicle said get service on August 8,2024 i took my vehicle in after talking to gmc because it kept saying my breaks need to get checked. Gmc didn't want me to drive me truck understandably. So i had to get a rental i have been trying to get my advisor to get reimbursed for my rental. Everytime i call she not available leave a message she will call back in 24/48 hours so far i haven't heard anything from Mrs Susan. Rightnow customer service is not good

I bought a car Chevrolet 2024 TRAX RS 4DR 2WD in October 13th, 2023. The car has been serviced twice since I bought it. and according to the dealer all is running fine. And a week and half ago, I was driving my car in the speedway and suddenly the engine exploded. I had to performance several manoeuvres to pull over the car and avoid an accident in the speedway. After that, the post sales service has been a nightmare. I spoke with the dealer of GMC at Toronto and customer service at GMC Canada and neither GMC nor Dealer wanted to take any action. My father went to the dealer at Montreal where we bought the car and they (Saleman and the manager) told him that we need to do all the movements or calls to fix that issue. It has been very disappointing the service that I received at Ontario and Montreal. We still don't know what is going to happen with my car, because I don't have any answer from the dealer or GMC. I'm very disappoint about that issue and the only I would like to say is: It's not about only to sell a car to any client, it's all about the post-sale service that need to be improved to have a much better satisfaction for the future clients. Thanks!!!

I GOT MY CAR IN Dec. 2022 and I opened my account with GMC in January so I waited to get my points for my purchase so I called the dealership and they told me they don't do the reward points. I tired to call them a couple of times but I have an autism, ADHD, ODD child so I don't have moments to sit on the phone and wait. So I finally had a chance, I waited to long to get my points and no one ever that I had a time limit. So I am not happy. Whatever happen to costumer service.My dad has bought 5, my father-in-law 3, I have bought 4 and my husband has bought 2. I love my car but the service stinks, I was told I can't talk to anyone else but I could send a letter! Forge

I purchased a Cadillac Escalade in the 2007 and traded vehicle in 2017 for a 2017 Cadillac Escalade. In December 2023, I started experiencing issues with the truck and contacted On Star in order to obtain a diagnostic of the issues. It reported an issue with the exhaust. I took the vehicle into Cadillac who indicated that my Injector #2 failed. I was unable to complete the $3k+ repair at that time, therefore, I drove the vehicle home and parked it. I drove the vehicle sparingly, however. Later in March of 2024, I started hearing knocking noises coming from the front of my vehicle. Again, I took the vehicle to Cadillac in Waldorf and was informed that I need an engine!!! I was also informed that the engine install would be upwards of $14k. Now, I still am paying a note on the vehicle and a $14K repairs bill...I simply could not afford this expense. I was informed by a friend, who also has a GMC that I should contact GMC who was able to assist him with his repair costs. I took his advice and contacted GMC who indicated that they could not assist me because of the mileage on the vehicle. I explained to GMC that I maintained my vehicle in getting the oil changes and any needed work done, however, they refused to offer assistance in any manner. This is my 2nd Cadillac purchased and was considering a 3rd Cadillac until this occurred. Now that I see GMC does not back their product, although outside of the warranty period, especially something as serious as an engine repair. I can't bring myself to purchase another vehicle from GMC. I have been informed by service managers that this problem is NOT isolated to my vehicle. This implies that there are other people with current year and slightly older vehicles requiring new engines. This absolutely should not be to case. Perhaps this situation should be looked into and determined if there is an issue with Cadillac. NEVER AGAIN!!! I'M DONE.....I CAN'T MAKE THIS UP.