GlowforgeReviews of glowforge.com

My GF got on fire and I am not able to use it. I received my machine around march 2021 so barely 9 months; I am still paying back the money I borrowed to buy my GF. Now the only solution given to me by Glowforge is to buy a refurbished one for around 4K which I can not afford at all. The machine caught on fire because the head stop moving and just kept firing in the same area so the material caught on fire and started burning and the belts started melting as well. Glowforge did not honor my active warranty and basically they just don't care.

Took the money and said they can not deliver the product for 60 days. Very slow to to respond to emails. If we ran our business this way we would have to close.

Slow communication from customer service. Product I ordered that was purportedly in stock was pushed out week after week from the original ETA. No personality in the emails with customer service, and nothing done to expedite the process. Ended up cancelling my order after reading that this was typical customer service work, and after reading other horror stories about these guys online. Buyer beware, there are better companies out there to purchase from!