GlowforgeReviews of glowforge.com

open but the lid is closed. Went through all of the trouble shooting options from the GF support. All of the cables were attached correctly and were not damaged, but we ordered a new cable just to make sure. Cable arrived today, installed exactly as the Glowforge video instructions said to, but it's still showing the lid is open. I am very unsatisfied with Glowforge and the lack of customer support. I depend on this machine to run my business and I am currently losing money. I will be sure to recommend another laser printer brand to all of my colleges as well as my investors. My machine is barely over a year old and we can not even get someone on the phone to help us quickly and efficiently resolve this problem. I really hope we can resolve this problem and quickly.We have had to replace 3 pieces this past year and shipping usually cost double the price of the part

Please do not waste your time or money on a Glowforge! The customer service support from Glowforge is absolutely terrible. There is no technical support over the phone. The only way to communicate with this company is through email. We’ve currently gone through 6 Glowforge’s. 4 of them we got through warranty claims. The latest product after 3 months of receiving was finally plugged in and the setup process started. Upon starting the setup we realized within the first 5 minutes that the camera was not functioning at all. We’ve contacted Glowforge and to our surprise they want me to spend another $1600 to return this current machine back to Glowforge and receive a refurbished Glowforge. Again, never used this machine, never even got past the setup process, and now after owning six of these machines they still want us spend our hard earned money on another paperweight. Don’t buy this product ever. Invest in an Epilog!

Would not recommend. Their marketing and branding is so good it convinces you that this is the only laser machine that is easy to use. Do your research there are so many more brands that are plug and go. This Glowforge has broken 5 times in the last 7 months, which resulted in 4 replacement machines. (I’ve since found another brand who are just miles apart I can’t believe I wasted time and money! The Glowforge wasn’t actually very well built) All the replacements were refurb machines which is so wrong! You wouldn’t replace a new car with a second hand one and claim it’s new! And expect the customer to be happy knowing they have paid for a brand new car! Customer service here in the UK is non existent! Every-time it has broken I have let so many customers down. Issues include: just not turning on, broken wheels twice! Back on the lid popping off, stopping mid cut and not turning on again. As well as replacement machines being scratch and dented despite claiming that are new! So glad I have managed to get a refund and be done with this laser! Such a shame because as I said their marketing and branding convinces you that this will take your small business to the next level and it damages it instead, because you have to let other customers down! And loose so much money!

When we purchased the laser, we knew that the laser tube would have a life expectancy of about 2 years, and then the literature said that GF would replace the tube for $500. We thought that was a bit high, but we still decided to purchase the laser. Well, after 1.5 years, our $4000 machine's tube went. When we asked GF about a tube replacement for the $500, they told us that the only option was to purchase a refurbished one for $1200, and we would have to return our 'broken' GF. Who would think that even the company would think that their $4000 laser was garbage after 1.5 years? We haven't even finished paying for it, and now it's ready to be thrown out. There are much better lasers on the market, much faster and less expensive. Do yourself a favor, and don't buy a Glowforge. They put all of their money into advertising, and not into the quality of the laser.

Ordered a Pro unit, and got it a month+ later. Out of the box, it wouldn't cut through proof-grade material on the right side of the unit. Unfortunately, we didn't report it right away, so they won't replace it with a brand new unit. We are getting a refurb, even though they can see how little we've used it and that it doesn't work right. We even bought the extended warranty, but nope, no new unit, only refurbs. Extremely disappointed in this company and its response to our issue. Went through most of our materials trying to test/print stuff. Major waste of money...should have listened to these reviews!

Glowforge is a shiny lemon. Ask any user and they have most likely gone through Mutiple machines. Customer service is a JOKE. They will admit you need a new machine due to their faulty building & then ghost you and hope you walk away. You will wait for MONTHS. Passthrough NEVER works due to their system bugs and you'll waste tons of material because of it. At the end of the day if you like lighting $6000 on fire, GF is the company for you.

Glowforge #1 - broke upon arrival, Glowforge #2 - broke in a year, Glowforge #3 - broke in a month, Glowforge #4 - broke in 3-months. This has the average Glowforge Plus life expectancy at 4-months. Support is saying my only option is to pay $1000 for a refurbished one. With the average life cycle at 4-months, I'll just continuously pay $1000 every month to get a working Glowforge...

This company talks up an amazing product but the fact is they don't have a working phone to call when you have an issue. The phone on file sends you to a voicemail that says email us but when you do, they take days to respond between emails. My Glowforge Pro started having issues 1 month out of warranty, just 13 months old and they told me they couldn't fix it because they didn't have a repair shop but would send me a refurbished laser for the cost of the repair which ended up costing almost $800.00 then they will only warrant the refurbished laser for 90 days. It took more than a month emailing them and a total of 46 days from my first email to get this refurbished laser. Don't waste your money with this company they don't have what it takes to back their products. Do your research and look up their other reviews on Google, yelps etc. I am not the only one with this problem.