GlowforgeReviews of glowforge.com

DO NOT BUY firstly, look at the reviews on their website. all 5/4/3 star reviews. how? because they add them there themselves without giving customers the option to leave a review. they have made the webpage look like a genuine review site page. it is not. this sums up Glowforge completely, a flashy front but totally fake. based in the UK we bought a machine, it worked for less than 2 years of very very infrequent use. then it broke. I have been attempting to get support for 6 months, they just use delay tactics so that the warranty runs out and do not actually offer any help. It is clearly a laser issue, but they keep responding with single comments like have you emptied the crumb tray? this is like being broke down at the side of the road and the AA asking if you have checked your wiper fluid, then a day later asking if you have tried turning the engine off and on. I sent photos, videos, calibrations tests. HOURS of work. their response was they they don't receive videos or photos well..?!?!

10/10 DO NOT RECOMMEND THIS BRAND! I’ve had my Glowforge aura for 2 years now and have had nothing but issues with this product. For the amount this company charges, the laser should not have as many issues as it does. Granted I understand it is a diode laser and projects take a bit longer, but that’s not even the issue. This laser overheats very quickly! Even with it completely cleaned, in a cool area, and properly ventilated. Number two, the software is terrible, it moves very slow, does not load, and glitches. Three, I completed a cut on this laser and when it completed, the software just glitched and added on hours to a cut that was already finished, so the laser was just on for no reason. Number 4, the filter is a scam, after a few project's you have to replace which is around $120 for each filter replacement( wish I would’ve just started with venting out of the window). Five, I highly recommend purchasing material through other companies. Glowforge material cost is ridiculous and they charge $25 for shipping. Number six, use Adobe software, the Glowforge software premium cost is also ridiculous. You’ll pay less with the Adobe illustrator monthly subscription than the Glowforge, and Adobe has 10 times the amount of features. Overall, my experience with this laser has been terrible. I will be upgrading to a CO2 laser, but definitely not with Glowforge with their technical issues and the issues I’ve had with my current laser. Going to a Aeon Mira 9 redline series. Wish I would’ve researched other companies before choosing Glowforge, not worth the money, money I can’t even get back.

This is the worst purchase i ever made in my life!!! Still after spending over 7 total hours on the phone with customer service, I still can't get connected to the internet. It is not provided with a usb connection so you have to use wifi. Now it's just a big paperweight. They don't allow refunds/returns so if it doesn't work, you're pretty much stuck with an expensive hunk of junk. DON"T BUY!!!

where do i begin? bought glowforge aura, december 2023. i've had it 15 months, i've used it (maybe) a dozen times, i've contacted support at least a dozen times (starting two months after having it). some things i personally feel are: if you don't buy the plan, behind the scenes they have it slow or issues connecting. i bought the plan after about six weeks of constant issues...i used it every other month for small projects. definitely not daily (or monthly). i used it in january 2025, it worked...i went to use it in march 2025...cannot get it to connect...error, contact support...i contact support, they gave me some steps, had me send in photos and decided that, no warranty, let's offer you another one for less money ($839 dollars)...are you kidding me? why is it not working? i've had it 15 months i've used it about a dozen times what do you mean, buy another one (for less)? why would i do that? you can't even explain why this one is not working...and the fact that they can see all this "behind the scenes" is bothersome in and of itself. do you all just click the error button and hope you'll land on people that will "buy another one"? in what planet would someone really buy another one if the first one stopped working in 15 months, with no rhyme or reason...nor a rhyme or reason given... to top it off...i paid another year subscription (it expired in january 2025)...so, they refunded me the subscription $$$, however, I cannot access my designs that were previously created...it says, they haven't been used in 30 days blah blah blah...why would you deactivate my subscription without letting me know to FIRST download my designs? I WILL NEVER EVER BUY FROM GLOWFORGE AGAIN. TODAY I PURCHASED FROM WECREATE. I'm not an every day user...i do like having a laser, it doesn't have to be thousands of dollars, i just want it to work whenever i decide turn it on. this aura (based on my usage) should have lasted me for YEARS on end...not even 18 months. #neveraglowforge

I have to give it 1 star because you can’t give 0! Absolutely a pain in the a$$ and I would not recommend buying this product. Get a different brand that isn’t as restrictive as glowforge. It’s a hassle from having to connect to the website just to use your product, connecting it to your home wi-fi (isn’t compatible with many providers) to actually using it. Problems with keyboard not showing up on your iPad so you can type your font for project, you can’t use any other programs to run your own product you paid for you have to use their website! Just an absolute pain to own, use and connect. I regret ever looking at this product, I will be buying something else that is user friendly and not a produced by a control freak of a company!

From the start this company has let me down. The first glowforge Pro I got didn't work. They sent a replacement (free) in a used box. I believed it was a refurbished machine. They denied it. It broke after about 2 years of use. This time i had to pay over $3000 CAD to get another refurbished unit, with only a 3 month warranty... it broke month four. they offered me a discount on a newer model. Do they think I'm dumb? Why would I spend thousands more on a company they doesn't back their own products. I will never buy anything associated with this company again. Garbage.

Glowforge Pro is a terrible machine, what a waste of $8k with the laser and air filtration system. The reviews on their website are filtered for only good ones, do not listen to them. Their laser interface is so incredibly bad, be willing to throw away material like its toilet paper. Cuts are always off, the camera system does not focus, and the laser itself has 0% consistency with cuts and engraving. Yes, all of the proper cleaning is done on a highly frequent basis. It on the other hand is a very pretty machine if you are looking for aesthetics only.

Glowforge's marketing videos showcase their products exceptionally well; however, our experience with their machinery has fallen short of expectations. Despite the enticing demonstrations, the actual performance of the equipment is subpar in various aspects. Even executing simple and rudimentary designs or projects, akin to those demonstrated in their tutorials, demands an exorbitant amount of time, rendering the machine essentially impractical. Prior to our purchase, we diligently reviewed the terms and conditions, which suggested a possibility of returning the product with a restocking fee of up to 15%. Regrettably, after nearly a week of attempting to communicate with Glowforge and escalating the issue, their responses were sporadic and evasive. They seemed to employ tactics to dissuade returns, and only after involving American Express did they offer a return option, albeit with a restocking fee of 30% plus a $99 shipping charge. This entire experience has been deeply disappointing, characterized by poor customer service and a product that fails to meet even basic expectations of functionality and quality.