Larissa
Inconsistent eyeliners
I have five pairs of the sanrio lashes. If I wrote a review after buying my first pair I would've given 5 stars because they were/are perfect. They stuck on really well, lasted all day even when it was really windy, the lashes & packaging are so cute, and I love how it's mess free. I bought 4 more because I loved them so much. However, when I went to try them they did not work. Despite following the instructions they wouldn't stick at all, making them unwearable. I wanted to test if it was the lashes that weren't working or the eyeliner, so I used the new lashes with the eyeliner from my first pack and it worked perfectly. I didn't bother trying to return them since I could still use them with my old eyeliner, but I was really disappointed. I can imagine how let down someone would be when they go to try a brand everyone is raving about and their first pair of lashes has a liner that doesn't work. Hopefully the issue is resolved because it seems like a common experience. I really love my first pair, and never want to deal with the hassle of lash glue again.
Response from GlamneticMar 13, 2023
Hi Larissa! We are so sorry to hear about this experience! Your business is important to us and this is not the experience we want you to have. 🙏 We'll forward this to our dedicated team! We would greatly appreciate a second chance to make it right with you! Please email us at [email protected] with your order number or head on to our site to chat with one of our live agents so we can assist you further! We look forward to hearing from you! 💖