Erin
Delivery Issues
I've ordered from them a few times and never had a problem. Well actually one time I was missing one product but they sent a replacement no big deal. This time the shipper they used only tracked to where it arrived in Canada, then says deliver shortly. I emailed them it must be lost because usually it is delivered next day after reaches border. They responded wait 10 days after in Canada. I responded again They should of used a different shipper where you can actually track it the whole way and it really should of been delivered by now. They actually said they would resend order and include a free lash of my choice. I was pretty annoyed but at least their customer service wants to make things right. Just hope they use a different shipper this time!
Response from GlamneticOct 3, 2022
Hello Erin! Thank you so much for your feedback regarding our shipping and partnered shipping services. We're so sorry to hear about your experience and for the inconvenience this has caused! 🙏 We will surely forward this to our dedicated team! Our team is hard at work trying to continuously improve our company and we do appreciate this feedback! 🤍 Please feel free to email us at [email protected] or head on to our site to chat with one of our live agents if there's anything else that we can help!