Sherri B.
Zero Customer Service!- now corrected
I recently purchased three sets of nails that I was very excited to try. I paid via Amazon pay as that was an option. I received no confirmation of my order other than on Amazon so I reached out to Glamnetic. No response! I received a form email asking how I liked my order, I responded that I never received it. No response. I received an email from “jacikie” asking if my issue had been dealt with. I responded immediately, nothing, I replied again and I expect nothing. I will be reaching out to get a charge back on my credit card. If this company cannot even bother to look in to my order I have zero interest in trying their product. There are plenty of other companies that I’d rather support. Update: I received an email from Mau who was able to assist me and they were able redo the order and it was sent out within a few days. I received it yesterday I appreciate the follow from Mau multiple times to ensure it was received Thank you
Response from GlamneticJun 15, 2023
We're so sorry to hear that you still have not received your order, Sherri. Your business is important to us and this is not the experience we want you to have. 🙏 We would love to check and investigate this further! We currently have live chat agents ready to help! Head on to our website to start a chat conversation with us or email us one more time at [email protected]. We also kindly please ask to check your spam folder in case our email replies got filtered. We truly appreciate your patience and cooperation regarding this matter. 💖