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Poor Customer Experience and Refund Blackmail
I ordered a polo shirt and a hoodie from this company. Instead of a polo, I received a regular shirt. It was poor quality and the wrong size. The hoodie was also much larger than described. I contacted the company and after three weeks of back and forth, they offered a 50% refund. I explained the items were unusable and requested a full refund. They then increased the offer to 70%, but said if I wanted a full refund, I would need to return the items at my own expense — despite the issue being their mistake. The international return shipping would cost around 30% of the order total. They admitted the error but still penalised me. This felt like blackmail — accept less than you're owed, or pay to return faulty goods if you want 100% refund. I won’t be ordering from them again.
Response from GifnestbuysApr 1, 2025
We’re sorry that your experience does not meet your expectations. We appreciate all critiques which greatly assist in our commitment to constant improvement. The product you ordered was a made-to-order product and it needs more time than usual. The shipping time is noticed on our website and hope for your reference to this information for the most convenient. By the way, any requested information in resolving the problem you got with your order, our staff from [email protected] or [email protected] has contacted you again to give a more detailed explanation Please kindly help us check your email including the spam box. Thank you so much for your time and we sincerely apologize for any inconvenience caused you.