Giant VapesReviews of giantvapes.com

Giant Vapes shipped the incorrect POD kit. I notified them, sent a pic, and was ghosted. The vape kit they sent was $20 more than what I ordered. Maybe the freight isn't worth their trouble. But with this sort of customer service I will find another supplier. Do not use this vendor.

I have ordered many years ago and was great. Now new owners…not great. Placed a large order due to shipping costs. Missing and item. After a few days, they replied asking me to take a photo….a photo of the missing item? Ok. So I took a photo of what I received. Now two weeks later…no reply. Instead of just sending me the 1 item missing I get ghosted! They are going to be out of business soon if they keep doing this to people. I will not be placing another order and now have to dispute the charge with my cc company. This is not ok

i ordered nine vapes, all fiftybar in three flavors (one, plus four, and four). two of the vapes (one in each flavor) did not work on receipt. i took photos and video of what happened and sent it to them within five minutes of the delivery confirmation as they requested. they then replied that they don't do returns on "perishables" and i'd have to eat the 30$, and gave me a ten percent off coupon for my next order. there won't be a next order and i'm filing a complaint with the BBB as well.

Very disappointing experience. My order arrived missing an item, and instead of simply sending out what I already paid for, this company kept pushing a refund. That makes no sense when the mistake was theirs. I placed a bigger order specifically to avoid paying shipping again, so the right fix was to send the missing item, not make me start over. What made it worse is that they refunded only the item price and did not properly make me whole on the full amount I was charged for that missing product. On top of that, the way they handled the situation did not make me feel valued as a customer at all. If a company says they care about customers, they should correct their own shipping mistake without making the customer fight for it. Fast shipping and good prices do not mean much if the order is incomplete and customer service refuses to fix it the right way. Based on my experience, I will not be ordering from them again.

Currently, trying to get a hold of somebody. The ups link says they've never turned anything in. Customer service is saying they've lost the order. And i'm currently trying to get my money back and don't know if I'll be able to.It was a two hundred dollar order. Very disappointed

Ordered over $200 worth of product 2 months ago. Company used a not well known company for delivery of product (Sendle) which took about 2 weeks before they attempted to deliver. Was notified a month later thst package can't be delivered. Company made me reach out to the delivery company instead of them to try and handle the situation. Delivery company not able to work with me to try and get my package delivered then told me to reach back to Giant Vapes for status of package after they lost the package. Giant Vapes then comes up with other reasons why they cant assist and tells me I need to reach out to another company for claims after telling me that my package had protection through (Routes). After contscting Routes, they said protection wasnt covered. Now Giant Vapes is saying the protection wasnt purchased and they cant do anything else along with even if they get the package returned to them if found, cant deliver to my location. Still today, no resolution, no refund, and no package. Instead just replies back to me stating they can't do anything for me or its out of their hands. They even tried telling me now im outside the 20 business days window to file a claim when its only been 5 days since I was notified by the delivery company that they lost the package (all emails exchanges are saved. Do they think i would just delete them? Especially with them trying to use another excuse or say something that didn't happen) I guess i had to learn the hard way of trusting websites to actually be able to deliver my product that I purchased.

First time customer of GiantVapes.com. My order was flagged and I was contacted via email. The sender, unnamed from Giant Vapes, stated my order wouldn’t be shipped to my mailing address as it was a PO Box. After explaining that was my mailing address and I was happy to ID verify or verify via ID.me, I offered alternative of giving me a full refund. (A subsequent email stated I was issued a refund that I have yet to receive.) The unnamed sender from Giant Vapes stated the issue is an adult signature. My response: a physical address does NOT mean an adult signature is obtained. I, as the named box holder of my PO Box, am 21+ and USPS has had signature service for many, many years. Many vape companies will charge up to $10 for a signature confirmation. The idea being an adult is signing off on receipt of products intended for 21+. However, Giant Vapes does not charge a signature fee. A signature wouldn’t be captured by the USPS postal service delivery agent. The argument from Giant Vapes is null.

If I could give 0 stars I would, phone numbers are bogus, customer service chat and email repeat same response…we sent what you ordered. No you didn’t. My photos clearly indicate you didn’t. I placed the first order for disposal vapes that were only pods and no notice that I need to buy the kit that included the battery. Placed a second order for the kit and received another pod. Useless pods without battery or ability to charge. Customer no service won’t consider a return or sending the kit I ordered. Not to mention they told me to go buy a charger at the dollar store! Also many of the pods are already opened and not sealed. My last resort is disputing with credit card company. First time and last time customer. DO NOT RECOMMEND!!!