J P.
I'm not normally one to leave reviews...
I'm not normally one to leave reviews, but my experience with Gilhotti Bros merits an exception. Four months after we hired them, they gave me three days notice they would be starting. My garage door frame was damaged during demo. They were kind enough to instruct me as to how I could repair it. When framing the new driveway, it was a foot narrower than spec. Foreman says to contact the project manager, and the project manager says talk to the foreman - 1 day to concrete, and they refuse to correct to spec. We attempted to specify the finish and color while we still had time - I contact the project manager who says the foreman will do it. I talk to the foreman who says talk to the project manager. I tell him we already did that and he said to tell him what was needed. He refused. I noticed they poured concrete up on to the trunk of our oak tree - not requested or spec'd, and more Jed Klampett than MCM. The remedies offered were successively more ridiculous until it was clear they had no intention of actually correcting it. I gave up. I pay the bill knowing we would not be working with them on our remaining projects; but literally that same week I realize the walkway had already developed a diagonal crack that water was draining into. I contact them - first guy out calls it a stress crack. Second guy out calls it shrinkage. Both vigorously agree that the contract allows their work to fail in this way without any obligation on their part. Nearly a dozen calls trying to reach the man whose name is on the trucks, and I was finally able to confirm he's not really looking after the business or its rep, and given the lack of response I've received from him, it's clear beating unhappy customers on petty technicalities matters more than producing a concrete job we could all be proud of - Including refusing to be paid to correct the defect. As it was explained to me by 'shrinkage' guy - they don't want to try to fix it since they don't think I would be happy with it.