Mode by GM FinancialReviews of getmode.com

The statue updates of our application, after requested document were received, could stand improving. We had to call several times. The phone help ws very good but we shouldn't need to call.

quick and easy process

Process was easy. Apps a little buggy. All and quick easy and great rate.

The ONLY reason I didn't go 5 stars is due to the difficulty in reaching a live person. When I started this process, GM told me it was a small department and they answer the phone quickly as opposed to GM where you're on hold for at least a half hour and even then there's no guarantee you'll get someone. The first few times I called this proved to be true (altho ironically the same man I spoke to on those first calls was less than complete and clear in his instructions and description of the process) My 3rd call was the best - Angie spent a long time helping me understand the process and getting things in motion. I believe that was the LAST time I was able to reach a live person. After that all communication was relegated to emails. The people handling those emails were efficient and I feel went out of their way to get everything before the 31st as that's when my lease technically expired. It was a bit nerve racking but in the end it all worked out because most people really tried to get it done.

Everyone I spoke to was very helpful. My only problem was thank heaven I have a daughter is able to help me with all the procedures about scanning forms & printing forms because I cannot do that at my home.

THE SERVICE YOU OFFER IS MUCH NEEDED. I LIKE IT BETTER THAN THE DEALER EXPERIENCE. HOWEVER, YOU SHOULD BE MORE UPFRONT THE PROCESS. i HAD TO MAKE SEVERAL PHONE CALLS TO FIND OUT WHAT THE NEXT STEP WAS.

The process was seamless. there were a delay in emails but over all my experience was great!

My initial experience with MODE was excellent; Cy was pleasant, helpful and patient. He answered my questions and provided clear instructions for me to move forward in the purchase of my vehicle. Several days after I completed and submitted my information to MODE I was concerned about what I needed to submit to GM Financial, or if my information would be automatically forwarded to them via MODE. I called MODE and spoke with AJ. He was not rude, but spoke very quickly and I felt he was hurried and wanted to get me off the phone as soon as possible. He basically said that I was all set with nothing else to do. I asked AJ if I would receive a hard copy of the finalized paperwork for my records. He replied that I would have to contact GM Financial customer service for that information. I then spoke with Marisha at GM Financial customer service and she kindly explained that I did have to submit copies of paperwork to GM Financial, and that, yes, I would receive a hard copy of my loan information in the mail. She was very kind and patient with me. My questions were answered, I submitted my documents to GM Financial and now everything is complete. I would also like to recognize Arianna, at GM Financial customer service, when I first called to see about purchasing my lease vehicle. She was professional and a pleasure to speak with. This would be a hands-down 5 star review if not for my interaction with AJ. He was not terrible, by any means, but might benefit from a customer service refresher course for dealing with those who do not appreciate being brushed off in a quick manner. He may have been under a deadline or pressured for some reason, but the customer should not be affected. Thank you, and I appreciate the consistent service I have received from GM Financial for many years.