Mode by GM FinancialReviews of getmode.com

Responsive, helpful and efficient!

The process was relatively easy but I feel there could be better communication on what to expect next. For instance, I don’t know if I need to make my next payment to GM financial or wait and pay my mode loan. Also, I should be able to change my contact email on the site and not have to speak to someone directly to do that. If there is an app for making online payments, that would be useful to know asap too.

Really easy on line process. Kind of cool in a way. I had one IT problem though that Made was quick to repair.

For the most part this has been a painless process. It would help to have more clarity on the document requirements. 1: MODE asked for most recent State vehicle inspection, when sent MODE replied that it had to be within the last 30 day. 2: same conditions with Insurance

Liked that I was able to convert lease to buy option without having to go into dealership. Wished that when initiated buy option the lease account would have been updated to reflect purchase in progress. Was confused when Lease company called last week stating that they had extended lease and was looking for a payment. But for the most part the experience was good without any issues.

Ease of doing business. My only recommendation would be to keep the consumer informed of the status, and what to expect next during the process. I feel I had to reach out for status updates.

Able to transition from lease to own without having to visit the dealership. Some of the items requested seemed much since it was your car that your keeping but again beats going to dealership or bank.

System updates were a tad bit confusing after normal business hours. However once business hours resumed updates were immediately reflected.