Mode by GM FinancialReviews of getmode.com

I had to make multiple emails for no reason. It's BS.

Every time I call it seem like I'm dealing with someone that doesn't know what they are doing

Totally pain in the ass, takes way too long to get it done. I never knew what was going on after you complete a section on the website, it never gave you a follow up email or phone call to let you know status!! There much improvement could be done to make it more user friendly

I need help to log in to my account3

Your website was not without problems. The amount of information you needed was ridiculous as we have been paying - on time- for the past several years. I have been a riding in chevy's since I was a child and will not plan in the future to do so. The interest rate was pretty high, in my opinion. Finally, I was unable to print a copy of my agreement because you have that option blocked. All in all not a favorable experience.

You are lying fakers, in order to run the credit, promise anything

I have never had so much trouble buying a vehicle in my life! Your website is a pain in the A**!

We purchased our leased GM at the end June 2023. The financing with GM Mode was seamless, so they did a great job with the difficult part of the process. It was the easy part of the process they dropped the ball on. There is a license plate questionnaire related to having vanity plates. Our vehicle has vanity plates and we stated on the form that yes we wanted to keep the vanity plates with the vehicle. Imagine our surprise when new plates were delivered on July 25th. We contacted the DMV and they explained that GM Mode or their title company requested new plates and there was no mention of transferring plates. We have had to contact GM Mode several times over the past week and there is always an excuse such as it will take us a couple days to figure out what happened and we will get back to you. They never got back to us so I had to follow up and the next excuse was oh we are waiting for the title company to response. It’s excuse after excuse with absolutely no follow up by GM Mode, so their customer service is horrendous and disappointing. We are sure this is a common error that is probably easy to fix but when GM Mode accepts no responsibility for the error and does not follow up as promised, the error has yet to be resolved and it’s a problem that tarnishes the GM Finance brand.