JB
No mention of total cost
You charged $15.00 first for the prescription refill without any mention at that time that there would be an additional huge cost of $59.00 for this tiny tube of medication. If you had of and should have advised at your first email that there would be an additional cost then that would have provided your customer the option of not approving the $15.00 AND the additional $59.00. It was like you were being deceptive. Your business practices are unethical and I won’t be doing any further business with your company & will advise others of my experience as well. Update: Interlude customer service reached out of me and advised that they have spoken to their team and they will revise their policy so that they advise the total cost upfront to the customer prior to placing an order. Their response was quick and responsive.