InstaPayReviews of getinstapay.com

Before the new portal I would’ve have given 5 stars. New portal is not user friendly, no way of knowing when you’re actually getting paid and no easy way to submit invoices that you took an advance from. Definitely looking for another factoring company. No way I can handle this new portal it’ll drive me crazy

Completely incompetent company. This week alone they have incorrectly billed my company 3x. They can't even be bothered to verify a company name that they are billing before they send out invoices. Invoices mind you that have sensitive billing and banking information contained on them. I personally wouldn't want my companies financials leaked that way. On top of this no one ever answers their accounting line and a voicemail never picks up (although I wouldn't hold my breath on ever getting a response). I waited on hold for 20 mins a few separate times this week and was never connected a person. I followed up with emails and screen shots showing they were billing my company incorrectly and they were never answered or responded too. I finally managed to get through when I hit a different ext (the sales one, surprise surprise they have no issue taking your money) and the gentlemen could not have been ruder or more unpleasant to speak with. I calmly expressed my displeasure at the situation and that maybe they should take a closer look before they send out invoices. To that end I was hung up on. Would have been nice to actually get an acknowledgement on an email that it had been fixed. I would be very careful giving this company your financial information. I can only imagine with them at the helm how much of an accounting nightmare it could turn out to be.

It’s almost 48 hours but I didn’t receive my money . I don’t have trust to this company at all

When I first heard about Insta Pay I was very excited as the company seemed to offer competitive benefits and lower fees than similar competitors. Unfortunately I was extremely let down with their services. I have had account setup issues since last month and have had very little luck getting a response or in contact with anyone in the company for further assistance. I actively try to call the number on the website, send emails to support, and even attempt to use their chat function their website but get no response every time. Whenever I get in contact with someone they direct me to call or email a different address which I get no response from. Very frustrating. This is very disappointing as their business model seems appealing on paper but without any support when something goes wrong, it defeats the purpose. Hoping Insta Pay can eventually help resolve my issues so I can change my outlook on this company but as of right now I can only give them 1 star due to the communication and complications I have encountered so far.