GethoppReviews of gethopp.com

I had a very bad experience with Hopp. They overcharged me and took more money than expected, using the excuse that the driver had to wait for me. This is not acceptable, and I don’t recommend their service.

Bad app, drivers are always in the wrong place during pickup (which does not happen with competitor apps like uber), drivers have been disagreable and sometimes aggressive. I had one park 2 blocks away from pickup location, not answer his phone, and I was then charged for making him wait. I was not given a refund for that charge even after a tiresome conversation with the support agent. Part of the problem is the location service doesn't work well, I had a driver complain to me about how the app's location service doesn't work properly. Not to mention the 50% off promotion for the first 5 rides is capped at $10 off, which was hidden in fine print. Very hard to get a ride half the time. Bad company, bad app. Stick with uber.

Ordered a vehicle and no one showed so I cancelled the ride and used another service. The next day I had a charge for a ride I never took. Their customer service refused to issue a refund even though I sent them the receipt for my journey from the other rideshare company. I've now deleted Hopp from my phone. If they are going to take money for rides that don't happen they are not a credible business.

Terrible customer service My driver didn't end my trip when he dropped me off and I was charged for a drop off at a different address resulting in a higher charge I've been trying to contact support for 2 days and no response Ill stick to Uber There support is amazing and they have no problem giving credits and refunds

The first time I used Hopp I was very satisfied not to mention it’s cheaper than Uber and Lyft. But when I used it again 2nd time, they charged me double if the amount when I booked the ride. I contacted their customer support only to be chatting to a robot and said a team support member will get back to me shortly . I gave up after waiting for more than an hour. Never will I use this ride share app. I will go back to Uber and Lyft since I have been using it everyday. Hopp’s customer support is useless.