Discover unbeatable value with Flex Mobile, where plans kick off at a mere $16 a month. Each package includes limitless calls, texts, and access to lightning-fast 5G. Plus, maximize your savings by simply bringing your current phone into the mix.
Flex Mobile (getflexmobile.com) has 233 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
getflexmobile.com
Website
getflexmobile.com
Category
Internet & Software
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 4% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Flex mobil took my money. They then applied it to an account that is not mine.
They will not refund my money because I am not the person on the account. How could I be when they credited the wrong phone number. Going forward I would caution anyone giving these idiots your money. You could end up paying for your account only to have them credit it to someone else.
Response from Flex MobileFeb 21, 2025
Carolyn,
We’re truly sorry to hear about your experience during our recent billing system transition. While we’re excited about the improvements we’ve made, we understand that some customers, like yourself, may have encountered issues during the process.
We take situations like this seriously. If you could please reach out to our support team at [email protected] with the email address associated with your account or forward your payment receipt, we would be more than happy to refund any duplicate charges and offer you a month of free service for the inconvenience.
We greatly value your feedback as it helps us improve and ensure a better experience for all of our customers. Thank you for your patience and understanding.
Contact Us: (888) 809-9553
Live Chat: https://app.getflexmobile.com/SignIn.php
Best regards,
Flex Mobile Customer Support
DI
Dijah
The company is a scam
The company is a scam. Suppose to be a sister company to Excess Telecom. In mid switch off the switched over to flex and also offered the wrong plan by using another company named Linked. The service only provide 5gs of data and after the first gig from what I was told your phone goes into throttle so they control your data. By receiving the link I purchased the wrong plan. I repeatedly asked for a 15 gig plan and that's what I received the 5 gig. Was also supppose to just pay the differnce being i was under the wrong plan but once they no longer used link they wanted me to pay $29.00 and the promotion was gone. Horrible. As of right now I have gigs and i'm still not able to connect to anything. It's stating server not connected or it doesn't load.
FAILED TO FIX THE ISSUE!!! *updata* afater the miscommunication and switching over to a third-party on their end they still want me to pay, dropping a company.DONE
SE
Search4Truth
No longer allows subscribers to cancel…
No longer allows subscribers to cancel their services.
You can no longer cancel your service on the web site. Messages to support to cancel are ignored. Calls to the company are answered by a digital Assistant which repeatedly hangs up on you when you ask to cancel your service.
Had to file a dispute with the bank. This kind of behaviour should be criminal.
Reply:
The document you linked says nothing about cancellations.
Your phone bot still hangs up when you ask to cancel the service.
I advise anyone considering this company for their phone service to first call their support number and ask to cancel your service. You'll see first hand what I am saying is true.
Response from Flex MobileDec 19, 2024
We deeply apologize for the negative experience you had while trying to cancel your service. This is not the standard of service we strive to provide, and we regret any frustration and inconvenience caused.
Flex Mobile is committed to offering a seamless and flexible experience for all our customers. We acknowledge that our cancellation process and Flexie, our virtual assistant, did not meet your expectations. We take your feedback seriously and are actively working to improve our systems and processes to ensure such issues do not recur.
We would be happy to resolve this matter for you promptly. Please reach out to our support team at [email protected] with your account details, and we will assist you directly. Additionally, if a refund is warranted, we will gladly address that as well.
Thank you for bringing this to our attention. As a growing team, your feedback helps us learn and grow to better serve our customers. We hope to regain your trust in the future.
You can also chat with our live support team in your account at any time here: app.getflexmobile.com
Lastly, this article my help others in need of resources: https://www.getflexmobile.com/a/help/faqs-general-info/how-to-contact-customer-support-flex-mobile
Sincerely,
Flex Mobile
UPDATE:
Thank you for sharing your updated concerns, and we sincerely apologize once again for the inconvenience caused. We have identified and are working to resolve an issue with Flexie, our digital assistant, that may contributed to your difficulties.
To ensure you can reach us directly, we have updated the contact details referenced in the article. You can now:
Call us at 888-809-9553 to speak with a member of our team directly (Monday to Saturday, 8am to 7pm EST)
Email us at [email protected] for personalized assistance.
Chat with a live agent via your account dashboard; detailed instructions are provided in the article.
Your satisfaction is extremely important to us, and we’re committed to making this right. If you’re still facing challenges, please don’t hesitate to reach out—we’re here to help.
Thank you for your patience and for allowing us the opportunity to improve.
