Dimension Waste ManagementReviews of getdimension.com

I hired this company to haul away a fairly heavy (275 lb. approx.) commercial copier, located on the second floor of my home. I gave exact details, weight, size and even included a picture of the unit with my daughter (for reference). The guy showed up on the correct day, at the right time, but he showed up by himself and without a dolly! I had just had a hip replacement 4 weeks prior, so I was in no shape to help (but I did). I helped him get the copier down the stairs, I helped him get it out the door, I helped him load it into his truck (where I also cut my finger wide open). Not to mention, he came in my house with dogsh*t on the bottom of his shoes, so I had to track down everywhere he walked and clean it. The guy was nice, but he came ill-prepared for the job. I have asked for a 50% refund but now they have stopped responding. Hell, I didn't even ask for 100% because he did take the copier away. I only asked for 50%. They can't even do that right! BEWARE of this company and if a single dude shows up to do a multiple man job, I would send him packing before he touches a thing. I'm pretty sure this company is being operated from overseas, as well. They may have a San Francisco, CA corporate address but they keep odd hours and no one EVER picks up the phone (not even sure it's dialing them, to be honest). They don't respond to their "support" email either. I should have done my homework...Hopefully, I can save YOU, a headache! UPDATE: I STILL HVE NOT RECEIVED MY PARTIAL REFUND (50%).

Driver called at noon, the pickup time, and pressed us to put items outside for next day pickup. Contacted TW customer service. They were unable to find another team to pickup. No discount due to TW not keeping the reserved time.