Dimension Waste Management Reviews | Read Customer Reviews of getdimension.com

Dimension Waste ManagementReviews of getdimension.com

4.2466 reviews
Waste Management
2261 Market Street, #4061, San Francisco, California

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Dimension Waste Management

About Dimension Waste Management

Dimension brings the waste management industry into the modern world. Contemporary customers expect reliability, convenience and a frictionless experience. We rise to meet their needs by combining the flexibility and customization of our independent contractors with the accountability, scalablity, and unmatched waste diversion data of a tech-enabled disruptor.

Dimension Waste Management (getdimension.com) has 466 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: getdimension.com
Website: getdimension.com
Category: Waste Management
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 75% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Dimension Waste Management reviews

Showing 66 reviews with 1 star · Clear filters

Zach S.
Jun 30, 2024
Terrible experience
Terrible experience. Booked, prepaid, and confirmed it. Texted me at 9pm on a Saturday night less than 12 hours to go that they couldn’t do it but could do it late in the week, over 5 days later. They then ignored me asking for a refund until I texted them 12 times in a row. Hopefully I actually get my refund…..
Response from Dimension Waste ManagementJul 7, 2024
I'm sorry to hear about your frustrating experience, Zach. It sounds really disappointing and inconvenient. It's understandable that you're concerned about getting your refund promptly. Upon checking, your refund has been processed on 06/30. Should reflect on your account now. If there's anything else I can do to help, please let me know. Best regards, Dimension
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Harald S.
Jun 24, 2024
NOT RELIABLE, MOST LIKELY A SCAM
They quoted my job, required pre-payment, scheduled and then never showed up. No response from anything but a computerized chat. Still waiting for my refund and now I am stuck trying to find another provider. STAY AWAY FROM THIS GROUP, IT'S A SCAM
Response from Dimension Waste ManagementJun 28, 2024
Hi Harald, I'm sorry to hear about your experience. That sounds incredibly frustrating. Upon checking the refund has been processed. Depending on your financial institution's policy, it may take 3 - 5 business days to reflect on your account. Again, we sincerely apologize for the inconvenience. If you need any further assistance, feel free to reach out. Best regards, Dimension
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Victoria P.
Jun 22, 2024
Didn’t pay the person who actually did…
Didn’t pay the person who actually did the work and got my mattress. Tried to call and explain and they kept going around in circles and eventually hung up.
Response from Dimension Waste ManagementJun 28, 2024
Hello Victoria, I'm sorry you inconvenience. It sounds like there were several issues with efficiency and communication during the service regarding the providers payout. This has been communicated and resolved. Thank you for the feedback. If you need any further assistance, feel free to reach out. Best regards, Dimension
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customer
Jun 8, 2024
Nobody knows what’s going on there!!
Nobody knows what’s going on there!!
Response from Dimension Waste ManagementJun 28, 2024
Hi Paul, Could you please provide more details so I can better understand the situation? Best, Dimension
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GREGORY B.
May 28, 2024
Booked with Dimesnion for 5-28-2024 9am…
Booked with Dimesnion for 5-28-2024 9am uploaded photos did all. Very hard to contact them goes to voicemail. Still a no show so now I have to argue with credit card company.
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customerCarol
Apr 18, 2024
Call people back when asked
Call people back when asked. Called about reduction in price because there was less to dispose of and no one has called or texted me back. Very bad communication.
Response from Dimension Waste ManagementApr 20, 2024
Hi Carol, We sincerely apologize for the delay in getting back to you regarding the reduction in price. This oversight falls short of our commitment to excellent communication. Rest assured, we take your feedback seriously and will address this internally to ensure it doesn't happen again. We will look into your request for a price reduction and reach out to you promptly with an update. Thank you for bringing this to our attention. Best regards, Dimension
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customer
Apr 5, 2024
Picked up well before reservation was…
Picked up well before reservation was ended. Brought back dumpster the first time, did not bring it back the 2nd time. Had to hire another firm to complete the job.
Response from Dimension Waste ManagementApr 5, 2024
Hi, We strive to ensure timely service and apologize for any inconvenience this may have caused. Your satisfaction is important to us. If you ever require our services again in the future, please don't hesitate to reach out. We appreciate your business! Best regards, Dimension
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customer
Mar 4, 2024
Damage to the house
Damage to the house. No effort to help reconcile with the contractor they selected. Updated with details you requested. The contractor you sent to my house to move an upright piano was one man with an unmarked truck who brought his friend into my home. I believe he was listed as Lixor in your system. They struggled to lift the piano and ended up scuffing our whole atrium floor including a significant tear in the vinyl. Mind you, I had just sold my home so this is a repair that I have to make at this point. When I contacted your company, I had to go back and forth with your customer service representative who said it was not their responsibility to address the issue. I understand not being liable, but to not assist in addressing the situation speaks negatively to your company. I finally persuaded her into a refund in which I was given $30 of the $270 back. Not exactly going to cover much of any of the cost of that repair. So the reconciliation was weak and to be the one who had to pry it out of your company was beyond disappointing. I will gladly send a photo if you provide me an email to do so.
Response from Dimension Waste ManagementMar 4, 2024
Hi Trevor, I'm sorry to hear about the damage to your house and the lack of effort to help reconcile with the contractor. Your experience is concerning, and we take feedback like this seriously. Please provide us with more details about the situation so we can investigate. Your satisfaction is important to us, and we want to ensure that any concerns are resolved promptly. Thank you for bringing this to our attention. Best regards, Dimension
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