Dimension Waste ManagementReviews of getdimension.com

Response from Dimension Waste ManagementJan 14, 2024

Hi Lori, I want to sincerely apologize for the inconvenience caused by the delay in our service. I understand that we did not arrive at the scheduled time for your pickup, and I want to acknowledge the frustration this may have caused. We take full responsibility for this lapse and are actively investigating the issue to prevent it from happening in the future. Your experience is crucial to us, and we are committed to making improvements based on your feedback. If you have any specific concerns or if there's anything else we can do to address this situation, please let us know. We appreciate your understanding and thank you for bringing this to our attention. Best regards, Dimension

Response from Dimension Waste ManagementDec 1, 2023

Hi Darris, I'm sorry to hear about your experience and appreciate your feedback. We aim to provide a seamless and positive experience for our customers, and I understand your frustration with not speaking to a live person initially. I'm glad to hear that one from our team that you spoke to over the phone was helpful. If you have any further needs or concerns, please feel free to reach out directly to her. Your satisfaction is important to us, and we're here to assist in any way we can. Thank you for bringing this to our attention, and we appreciate your understanding. If there's anything specific you'd like us to address, please let us know. Best Regards, Dimension

Response from Dimension Waste ManagementOct 27, 2023

Hi Keith, I'm sorry to hear about the inconvenience you experienced during your trash removal service. We take your feedback seriously and apologize for the miscommunication and additional charge. Our goal is to ensure a seamless experience for our customers, and it's clear that we fell short in this instance. We will address the issue with the provider to avoid such discrepancies in the future. Please know that your satisfaction is important to us, and we will work to resolve the additional charge issue promptly. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your understanding and will take steps to improve our service quality. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best Regards, Dimension

Response from Dimension Waste ManagementOct 5, 2023

Hi Tiffany, Thank you for taking the time to share your feedback with us. We appreciate your honest input and are committed to improving our services based on your comments. We apologize for any inconvenience regarding the response time for your pickup, especially after confirming your preferred time. We understand the importance of timely and reliable service and are working to address this issue. On a positive note, we're pleased to hear that the driver, Rick, provided a professional and smooth pickup experience. Your kind words about him are greatly appreciated, and we will certainly share this feedback with him. He embodies the qualities we strive for in our team. If you have any further questions or need assistance with future pickups, please do not hesitate to reach out. We're here to assist and make your experience as smooth as possible. Thank you for choosing our services and for recommending Rick. Best regards, Dimension

Response from Dimension Waste ManagementJun 19, 2023

Hi Taylor, I apologize sincerely for your negative experience. Please let us know if you have any more feedback we can take into consideration: [email protected]. We appreciate your review and are always looking to improve. - Dimension (Formerly known as Trash Warrior).

Response from Dimension Waste ManagementDec 14, 2022

Hi, I'm sorry you felt that way regarding our pricing. We will review our pricing lists and take them into consideration for revision. Please let us know if you have any more feedback we can take into consideration: [email protected]. We appreciate your review and are always looking to improve. - Dimension (Formerly known as Trash Warrior)

Response from Dimension Waste ManagementJul 21, 2022

Hi! We appreciate your feedback regarding your booking with us. We are now working on hiring more warriors in your area to cater to more requests. We are looking forward to servicing you again. Thank you and stay safe always. - Trash Warrior