Dimension Waste ManagementReviews of getdimension.com

it was very difficult to set up this service and there was not any documentation which is require for the proper agencies to review when this service was done--still waiting for the Hazardous materials documents

Price ended up being 60% more and 2 days later than initially quoted.

The driver was so late that we had to push the pick up to the next day. We were moving and had strategically scheduled our moving work to be completed around the pick up. We had to rearrange our schedule the following morning to accommodate the driver mishap, rather than the company just sending us someone else. There was no apology, nor anything else thrown our way to reflect the inconvenience we experienced- on a service we scheduled for a specific time, and paid well for. Awful customer experience.

We paid $720 for a 10-day, 20-yard dumpster rental to be delivered Saturday, 2/18/23 at 9AM. At 9:30AM, we called dimension because we didn't receive the dumpster. Karen at dimension was polite, but she was the first person to let us know the delivery time is actually a 3-hour window. This was not communicated when we inquired nor when we paid. Karen called the provider, found out they had a problem with their truck, and asked if we could change the delivery date to Monday, 2/21 instead. This was not an option because we needed the holiday weekend to work on a time sensitive project. Karen ultimately offered a provider who could deliver a dumpster between 3 and 6PM on Saturday, but their dumpster was only available until Wednesday and they delivered at 5:35PM. So, our 10-day booking was cut in half and we lost the first full day of work. I asked about having the rate adjusted and Karen assured us management would be apprised of the issues with our booking and would reach out to us to resolve the rate issue. The following Monday (2/21), Greg Llavore, Jr. (Sales Development Rep we booked with) sent a generic email stating he was doing a "courtesy follow-up to check on [our] appointment" and enlisted us to contact him directly for additional bookings in the future. This struck us as an odd approach to resolve issues we thought he'd be aware of. I sent a detailed email about what occurred and directly asked about the rate being adjusted since we paid for 10 days but had the dumpster for less than 5 full days. Greg offered a 15% refund and a discount on a future booking. This offer is not acceptable, which I communicated to Greg. In response, Greg said this was the best they could do due to "minimum fees in the recycling facility and landfill" and contended we weren't charged for 10 days since we asked for a quote for 7 days initially. I replied expressing my confusion about the fees mentioned when their Corporate Service Agreement states dimension does not provide waste management or function as a waste management carrier. Their agreement states the services they offer are use of the tech platform which connects customers with waste management providers. I also sent him the 7-day quote he originally provided, which was less than $720 and again indicated a 15% discount is not an acceptable rate reduction when our rental was for less than half the time we paid for. To add insult to injury, I was issued a $90 refund to my payment method, which is less than 15% of $720. I requested to correspond with a different member of the management team and received no response. I reached out via the dimension chat feature on the website on 2/24 and corresponded with an agent named Jhicko who said they'd help. They only confirmed my email address and I still have not heard back from management. It has been over 2 weeks since we informed Greg of the booking issues and he has not resolved our issues satisfactorily. The stars are for the provider we ended up with; Jaymes was professional and communicative. I cannot say the same for dimension. I would not book with dimension in the future due to the failure to communicate or resolve the issues with our booking satisfactorily.

The person who came to my house was great, but this service is ridiculously expensive. And I’m not sure they are very honest in pricing it

Honestly - it wasnt that great of an experience at all. My warrior didnt show up at the agreed time, then showed up later (in his defense, he had lost his phone). The warrior did a great job when it came down to it, but I wasnt offered any sort of discount or refund for all the headache I went through. Plus, I was double charged because of the confusion over the warrior not showing up on time and am now having to follow up to get a refund! Overall not very satisfied and will likely never use this service again

I had originally written a very positive review. My handler was great that wasn’t the issue. I had worked out after my original quote that some items were to be removed and I would be refunded their removal costs. It’s been several weeks now, I still don’t have any money back for the items they didn’t take, and after a few dead end messages to get help I’m just changing my review and would warn that if you have questions or concerns after the fact they won’t be there.