Joe D.
We decided to hire Get Coastal…
We decided to hire Get Coastal Exteriors Inc To replace our 20-year-old roof shingles. I have been a buildings trade contractor for close to 30 years, and I am as apprehensive about hiring contractors as anyone. In my opinion, it is companies like this that made it difficult for good contractors to establish trust. We had Nick, the salesman, for Get coastal out for a price quote; we also received two other price quotes. Based on the conversation and the promises and expectations communicated through their representative, we made a decision to go with this company. They had an opportunity to measure my roof and give me a quote. We did not have a time-plus materials contract. It was a straight quote price to do the work. The first thing they did was try to increase the balance because they claim the roof was mismeasured. When I asked them to justify my responsibility for their inability to measure the roof accurately, I was told we don't know how much material we were going to use. Really? I thought I was contacting a roofing company. I made it clear to him I was not going to pay any increase, so take the job or leave it. The rep assured me his measurements were right and the increase requested by the owner or his boss was inaccurate. Either way, there was no ambiguity. The job started on time, and the gentleman working on the roof did, as far as I can see, a decent job. None of them spoke English very well, which makes it difficult to communicate on-site. Nick, the salesman, assured me that they would put a double layer of underlayment synthetic felt, which swayed me to go that direction as opposed to peel and stick. Being a contractor, I made sure we understood the definition of a double layer and marked x2 next to his verbiage on the contract. The underlayment material is 48 inches", in order to achieve a true "double layer", you would need to overlap by 24 inches. I've attached photos, the overlap was 18 inches. The bottom layer was utterly void of overlapping. When I brought this to their representative's attention, he was argumentative and insisting, I don't know what I'm talking about. Right away, that was a red flag. When I took photos and asked him to do the simple math, he had the secretary Sally who seems to be a very nice woman, call me back and agreed to correct the problem on the other half yet to be completed. At this point, I didn't see the need to do that as long as they would stand behind the job and give me the 25-year Golden pledge blah blah blah warranty at no extra charge. Sally agreed to that and said she would drop it off. I'm sure the owner Mike who seems to be pretty arrogant and condescending. He will likely jump in and correct my verbiage if he feels necessary, another red flag. The gentleman working the roof stuck bricks on top of my brand-new air conditioning unit and water heater and then threw a 4 x 8 sheet of plywood on top of that to keep the trash out. Great, I think that's a good idea to keep trash out but not at the expense of damaging my brand-new units. Photos are also attached. I explained the situation to no less than three representatives. It Simple and straightforward; provide me with the warranty so I have time to review it and resolve the damage issues. I was contacted over and over to explain once again what was going on. It's not my responsibility if they have communication problems, and at some point, I stopped. Just get out here and hold up your end of the deal. I will hold up mine, and we will both can have a nice life! Finally, I got a call from Mike, the owner. He immediately becomes aggressive and condescending, and when I call him on it, he only intensified the less than desirable personality traits. The tone is set by the leadership! This is what you can expect. He began to tell me how many roofs he did each day and how many employees he had and how he doesn't typically take feedback like this from his customers; he's too big and too busy, I guess. The bottom line is I'm writing this review to help the consumer who values the insight of my firsthand experience to parallel with the lipservice of their mission statement. This contractor of 37 years will never do business with this company again! Oh, by the way, he'll let you know that the state is very contractor-friendly if you are left with no choice but legal action, another red flag! One star is too good for them... PS To add insult to injury. I forgot to mention that he accused me of damaging my own air conditioning unit. And bickered with me for 10 minutes before he agreed to pay for the damages. Then made it sound like he was a nice guy throwing me a bone!