Johanna
ASTRA CAME THROUGH 100%
One of my small websites was hacked, but it took my host forever to diagnose, and by then it was riddled with malware. Bluehost pushed hard to have us pay SiteLock to fix it, but a few hours of research and I was alarmed at how many people had negative experiences with their potentially "scamm-y" behavior. I found a thread where Astra was recommended, and took a leap of faith that they would be straight up and not hold me hostage like it seems so many other companies do. ASTRA CAME THROUGH 100% They were affordable, human, and helpful, and navigated the complexities of the issue even when Bluehost flat out refused to provide them with the tools they needed (I am guessing Bluehost were having a hissy fit that I didn't use SiteLock). They figured out a work around and cleaned my site within 48 hours. Their follow through and follow up was amazing. When something like this happens, it can be really overwhelming, so it feels great to know there are good people out there who truly want to help. Now I just need a good recommendation on an ethical hosting service!
Response from Webprotect.aiDec 12, 2018
Thank you so very much for these absolutely amazing words, Johanna! We always try to go an extra mile & I'm glad you think the same. Our team says thank you to you for being such a supportive and appreciative customer! Astra will continue to keep securing your website.




