Gerbera StoryReviews of gerberastory.com

Ordered t-shirt for birthday on 2/5. On 2/ 12, began attempting to contact regarding order with no response. Never or haven't received any shipping information or tracking. I contacted customer service by email & text with no reply back. States a response will be given within 24hrs. Is this a legit website? I'm beginning to investigate NOW- and contacting my financial institution to investigate if I've been scammed.

I ordered my birthday t-shirt on the 9th of January 2024. I paid the extra 19 99 dollars for speeding delivery, my birthday is tomorrow January 20th, and shirt is still awaiting item in San Jose, and I live in New Jersey. I reached out many times by email, messengers, and I didn't receive a timely response to my questions, they keep sending me my tracking number which I already have saying awaiting item in San Jose. It's been saying the same thing for over a week now. That's not how a business is supposed to be run, it the item is going to running late, email the customer and let them know, and if they paid extra for speedy shipping , that should be automatically refunded.

Never got what I ordered. Fed x said they couldn't deliver it cause address was wrong. Address is right on my order. So they wanted more money for shipping which I won't do. So I'm out 41dollars plus shipping I guess. Never do business with these people again order number is gp2580

I ordered a poster for my daughter's birthday with plenty of time, it is now 3+ weeks past my daughters birthday and still have not received anything. SO frustrating as they keep saying it is coming and will not offer a refund.

Replace misprinted T-Shirt I have to say the quality was excellent When came to the issue of a misprint and shirt from the same order proven with receipts provided by Gerbera Story as my own receipt ,no action has been taken to correct this issue. Gerbera emailed me stating they would replace corrected t-shirt Wow i need this issue resolved ASAP. My birthday is April 20th

I never received any times from my second order and no new tracking information for the replacements. Very disappointing and completely dissatisfied. Also you keep asking for a review on merchandise I never received. How can you write a review with no merchandise?

I ordered 2 shirts for my wife's birthday. One was a custom order with our dogs portrait printed on it which came out very dark and can barely see any details of our dog's features. I give that shirt maybe a two star rating. The other shirt was not custom, in fact I'm sure its mass produced since they have the same shirt for every month of the year with the same quotes. Long story short I tried to return the shirt that was not custom with no success. Customer service is very negligent to work with customers and will try everything to deny a return. I do not recommend purchasing from gerbera story at all, especially when there's so many people making shirts nowadays. There are far better quality print shops that would treat and respect their customers far more than this rip off of a company. I will never order anything from garbage story again!

I plan to seek out every sight and location in which I can post a review. I was so excited to order a 50th Birthday shirt that I can wear next year to celebrate my milestone. I specifically requested '1973' and they even mentioned that I ordered a '1973' shirt in their response to them, when I notified them that I had received a 1972 shirt instead. They responded every couple of days with minimum commentary and absolutely no resolution. Long story short - they refuse to provide me with another shirt. I didn't want my money back or anything - just the correct shirt! I will NEVER do business with them and it's the principal of the matter for me. As much as I like signage and signature shirts - I will never order anything from this company again because they have ZERO concern about ensuring that the customer has a great experience. They barely respond to email communication adequately.