Gerbera StoryReviews of gerberastory.com

This is absolutely ridiculous! There is still no update on my order that was placed 3 weeks ago with expedited shipping. Well beyond the 7-9 days for production. Customer service is slow to respond and there is no return policy.

The material use to make there polos is thick. Definitely not moisture wicking. I live in Florida, and this will feel like I'm wearing a sweatshirt.

I ordered 4 shirts for a golfing trip totaling almost 200 dollars because I paid an extra 20 dollars for the 6-8 business day shipping and I received my shirts on the 17th of September when I ordered them on the September 2nd they were delivered past the 6-8 day time frame that I paid for and were not here in the time I needed them to be. Don’t pay for the rushed shipping because you won’t receive it on time. I did email the company and their response was that it takes 7-9 days for the product then additional days to ship! Then don’t advertise 6-8 business days shipping if it’s not feasible to do!

Gerbera prints? Read the return policy. Doesn’t fit right? Company response is basically ‘You should’ve ordered the right size.’ “we can only offer to exchange or return orders if it is due to our error in providing the incorrect size items the customer ordered.” No refunds. No exchanges. But they’ll give us 20% off next order. As if! On July 14, 2024 we received this reply: Reply from Gerbera Story 10 minutes ago “Hi Roberta Wiley We are so sorry to hear that these items do not satisfy you well as your expectation. Can you let me know the ID of your order ? We would love to help where we can and pass along your suggestions to our team“ I’d love your contact info so I could reply. Just in case, here’s the order number. GP3331 Another reply from Gerbera Story: Reply from Gerbera Story Updated 10 minutes ago Hi Roberta Wiley Can you send me your email that used to place your order ? We can't find any order with ID GP3331. Hello Gerbera Story. As an individual, a private party, I am not posting my email on this platform. Please include contact info and I will reach out.

I ordered 4 shirts, one for myself and three as gifts. I will not be gifting them. The fabric is flimsy and cheap. The sizing is completely off. And worst of all, they were all mis sewn. The button placards are on a terrible slant. They look like they were sewn by someone who has no experience with sewing. Awful!!!

Do not purchase from this company. They do not take returns and their sizing is way off from what their chart states. Also, the express shipment that you pay an extreme price is not guaranteed to arrive on time. My order sat in China waiting for a plane for 2 weeks.

I ordered a shirt for the Kentucky Derby. Paid significantly extra for shipping to ensure I'd receive it in time for an event. My match said I would get it Wednesday at the latest....their math had it arriving on Saturday, after the race started. And their customer service feels that they did nothing wrong and will not accept a return. The shirt? It has weird images... Polo ponies, drinks with apples, hats that are nothing you might see on Derby day. The designer obviously had no idea what happens on Derby Day. So I'm out $60, will never do business with them again, and will send a very odd shirt to Goodwill. Buyer beware, these people suck.

Ordered item on 4/21. Emailed customer service and adviced my order was ready to ship on 4/26. No other response emails since. Emailed again for update on order still no response. Need gift ASAP per order processing guidelines for birthday present. Please advise ASAP! I have my order# but don't want to include it here.