GeozillaReviews of geozilla.com

My story is the same as most posts here. I signed up on the geozilla website for the 7 day trial and then realized the service wasn't going to do what I wanted it to. I sent an email to support to cancel the same day and received an auto reply saying it could be up to 7 days to hear back. That was almost 2 weeks ago. In the meantime, the 7 day trial expired and they charged me for the next month. I have emailed a couple of more times asking them to cancel and refund the monthly charge, but still no reply. The fact you can't cancel the subscription through your account when logged in is a problem. Instead, if you sign up through their website you can only cancel by emailing their support email, and they do not respond. I am at the point of cancelling my credit card to make the problem go away. Update- 1 week after this post, ~ 3 weeks after my original request to cancel, Geozilla support did cancel my membership and reimburse the monthly fee they charged prior to processing my request to cancel. It therefore appears the issue is a lack of employees to respond to emails sent to support@goezilla. But, I do acknowledge that they did make it right eventually.

My mother 's phone was misplaced as she's being transferred from one hospital to another and when I put in her number geozilla said that it knew the location of her phone, so I signed up for the service. Only as soon as I signed up for the service, that's when it said that the people would have to respond to a text in order for you to track their phone, which certainly does not help me find a lost phone. There is no number to call to cancel service. Only an email. I emailed immediately asking them to cancel my service and they said it would take five to seven business days for them to respond. Meanwhile, they have tried to charge me $39.99 three times thus far, which thankfully my bank declined and called me about. This service misrepresents what they're able to and should be reported to the better Business Bureau. Do not subscribe or download their app!!!

ils me volent 60 euros depuis 1 mois alors que je me suis meme pas inscrit je ne sais pas comment ils font.

It’s a total scam. If I could give 0 stars I would. I bought the one day trial for $.99. When I realized they charge me almost $7.50, I wrote an email to customer service, and a week later still no response. Now they have charged my credit card $10 and and additional $39.99, which thank goodness my bank didn’t allow this charge to go through. Replying: This company didn’t respond to my complaint in Trustpilot for 9 months. I will admit that I didn’t realize there wasn’t a daily change option but it was a weekly rate. So the initial 7.50 was legit, but nowhere did it say that within minutes I would get charged an extra $10.00 and then the next day another $39.99. I didn’t even get through the full week. Actually I cancelled my subscription within minutes of downloading the app, as well as sent an email as soon as I realized it was a scam. Also it is interesting that most of their 5star reviews happened during June. When I looked at trust pilot in October most of their reviews were negative.

Was trying to find a lost phone with their help, they charged me more than 50€ for that (subscription + some other things), now I have writen them several emails regarding the subscription cancelation there is no answer from them. Very dissapointed, and very bad customer support from their side...!!!

If you look through the other one star review I am having the same issue. They advertised what I was looking for but the service provided WAS NOT. I wanted to track a lost phone but wasn't informed until AFTER payment that the text sent out needed to be answered in order to work. Now I have no way of canceling the charges to my card because they won't respond to my emails!! I'm very frustrated, anxious, disappointed and I feel cheated!!

I FEEL SCAMMED! I sent an email to get my subcription cancelled same day i got it alongside asking for a refund as i wasn't interested in their services. Days later, after sending more emails and getting no response, they take more money from my card while unauthorized and still no communication. They have no number that you can call, they don't reply on email either. It's a scam

I am trying to cancel the premium order several times and i sent several emails on support geozilla.com but no answer as yet.