Joanne L.
False Advertising
On their website they advertise as “simply locate through phone number” But this is not the case at all. Your app must still be activated through an invitation. This is extremely useless for people how are trying to locate their stolen phones. And as if I wasn’t upset already. The customer support suggested I use “Find my IPhone” And when I said but then you guys are falsely advertising your app. Here’s was the response: “ We are pretty sure you did not even try a single tip we sent in the previous email. Which might be useful in your case. “ VERY VERY USELESS. WOULD NOT RECOMMEND.
Response from GeozillaDec 23, 2025
We regret to hear about your dissatisfaction. Kindly be informed that the advertisement does not claim you can locate every single phone simply by entering the phone number and tracking the location anonymously. The opposite side must accept your invitation, as this is a family locator app. We did not withhold any information from you before you decided to purchase the subscription. You can also locate your stolen phone if it was connected to GeoZilla earlier, or by using other tips recommended by our representative. We’re very sorry that you found our app to be unhelpful. Thousands of users rely on it every day to track the location of their loved ones, which is the core functionality of our app, and they are very satisfied with its performance. We regret that this misunderstanding led you to leave a negative review, and we truly appreciate all feedback, as it helps us improve. We managed to locate your account, and we can see that your payment has already been refunded. In case you have any other questions or queries, feel free to contcat is at any time - [email protected] Best wishes!