Roza M.
If 0 stars were possible
If 0 stars were possible, that's exactly what I would give. I never knowingly signed up for a subscription, yet I was charged more than $39. When I contacted support, they showed absolutely no interest in resolving the issue and simply hid behind their refund policy. The entire experience was frustrating, misleading, and incredibly disappointing. Instead of helping a customer who genuinely did not understand where the charge came from, they repeatedly sent canned responses and refused to take responsibility. Cancelling the subscription does not change the fact that I was charged for a service I never intended to use. This has been one of the worst customer service experiences I have had. I will never use GeoZilla again and would strongly discourage others from providing their payment information unless they are willing to risk unexpected charges and unhelpful support.
Response from GeozillaJun 23, 2026
We would like to apologize for your unpleasant experience with the App. Our auto-renewal terms are shown on the offer screen before purchasing. Regretfully, we could not locate your account in our system. Please contact us at [email protected] so we can refund you for unexpected charges.