Genucel By ChamonixReviews of genucel.com

Received my order I had items missing from the box. The items I received were different from the application list contained within the box. I will never buy again.

This product burns my face and when I apply it my eyes run all day long!! Have seen no results whatsoever even with the Immediate Results Formula!!! Please refund my money and you can have it all back!!!!!!

Ok. Here is my ordering experience. Some consideration for the virus has been taken but,....I went on line to order a product costing $19.99 (first time order). I noticed that two products roughly costing $145,00 were already in my cart. I thought that they must be there as a sample showing how to order and dismissed them. When I ordered my product and moved to the print page, I saw that I just paid for all three products. It was late at night when I placed my order so I decided to call customer service the next day to get it straightened out. When I called, I was put on hold for at least 1/2 hour. Eventually a man picked up to tell me that due to the virus and heavy call traffic a customer service person would have to call me back. I gave him my phone # expecting a call back shortly. That call came today (two days later). By the time I heard the message, I had gone on line and seen that the order had already shipped. I guess I'll have use their satisfaction guarantee to get my money back. Now, just out of curiosity, I went back on the site thinking that the "extra products" that were in my cart was just a fluke, a computer glitch etc. To my disappointment though, when I pretended to buy another product, those same two products were already sitting in my cart. I've never had on ordering experience like this before and I'm still thinking there is a glitch or something else to explain what happened. I've heard great things about these products and usually a company that produces quality products has a smooth ordering process. Just, please, if you order from Genucel, be cautious.

I am a tech-savvy person. I order very regularly online using Amazon, eBay and many other vendors. I bank online. I work in tech, so I work online. With that foundation laid, I have to tell you that your website is so poor - the ordering portal is sub-standard, the fill-in forms are awful. The only thing you (apparently) have going for you is your customer service people (chat) were wonderful and knowledgeable. I haven't tried your products yet - I hope they are worth the 1 hour it took to place a simple order that would have taken 30 seconds on Amazon. Seriously, I don't know how people who don't have an intimate understanding of computing can use your website for ordering. You must have hired the same web designers that did the Obamacare website. Maybe you should find some random 14 year old - they could probably do a better job and you'll have a more user-friendly website. Thank you. Carl Spagnuolo

I still haven’t received my order... it’s been several weeks

I have been dealing with someone name kevin. He sold me two new products and told me he was giving me a 2 for 1 deal on both products. when I got my shipment, I only got one of each product --- paid full price! I called customer service and they sent me the two missing products. However, I was going through my mail and found a mailing from you offering me the same two products for less money! it was buy two and get two free --- but the price to purchase was only $89 instead of the $110 I got charged. So having a dedicated person was actually a ripoff for me. If I just called in as a stranger i would have gotten a better deal than I did as a repeat customer.

I haven't received my order yet! If I don't get it soon how can I get a refund?

I was disappointed to learn that by checking the box 'Agree to all Terms and Conditions' that I had inadvertently signed up for receiving automatic charges to my credit card. I like to make orders on my own.