GengoReviews of gengo.com

Spent around £500 ordering translations for a client with the quality service, only to be presented with mere Google Translations, spent weeks asking for a refund with customer support, absolutely useless company with no morals. AVOID AT ALL COSTS! JUST USE GOOGLE TRANSLATE AND SAVE YOURSELF MONEY, GENGO SUCKS!!!!!!

Worst company ever I would never trust this company for my translations since their proofreaders are absolutely horrible. It seems as if this is a bad paying environment with many people trying to make more of an income by excluding others from getting in. I passed their test on the first attempt only to be greeted by another "Standard" test for "Standard" jobs that pay around 0.03$ per word. This amount is a total disgrace for a serious, professional translator. Nevertheless, I received a rejection on the test and a personal message from their "professional" proofreader, where he had marked errors that are non-existent. If these people have the highest responsibility of proofreading translations, I cannot even imagine what a crappy result that must be. Don't waste your time taking their tests or working for that company.

I had a critical document that had one paragraph needing translation to Chinese. They said it would take between 2 - 5 hours, which was fine. At 4 hours I sent in a request to find the status and they told me that "hadn't found a translator yet." Are you kidding me?!!! Needless to say, I would not recommend this company to anyone.

Recently ordered a translation from English to Czech from Gengo. I received the initial translation quickly, which I then passed to a Czech agent to double check. He replied that it had clearly been passed through Google translate as it was word for word the same as Google Translate and wholly inaccurate. He advised me that a native speaker of Czech would just laugh at it because it was so bad. I contacted the translator who reviewed it and 'made some changes'. Again, I passed it to the Czech agent, who laughed at the ridiculous amends that had been made. I contacted Gengo for a refund and surprise surprise, they 'QUALITY CHECKED' the translation and found it to meet their standards. DO NOT USE THIS COMPANY!! Complete waste of time and the translations are of a poor standard. WILL NEVER USE AGAIN.

I was made lots of promises by the sales rep, only to get massively overcharged. For instance, they "translated" filenames that they actually just copied and pasted since they were strings like "09_g_hi_res_bb_7.jpg" which their system counts as 7 words! So I was charged for literally THOUSANDS of words that were not actual translations. I was assured that they would sort it out the following week. 2 weeks went by, nothing. Not only that, but I was told that they used something called translation memory, so that the same phrases would only need to be translated once and I would not get repeatedly charged for things like a product variable value like "green" being translated for every single product. Then I found that in fact they had not only counted all these multiple instances of the same word as each being an individual word translation, but they had several translators working on it simultaneously, each translating the same words differently. With all this I was forced to tell my client that we would have to delay the project launch, and go find and hire vetted translators to redo all the translations, which they told me had been done very poorly and were full of inconsistencies. After several requests to have it rectified, with constant promises of "next week" and no resolution, I demanded a refund, and have continued to be led on and have my requests ignored by them, in apparent hopes that I'll just forget about.