geneproprotein.comReviews of geneproprotein.com

If I could rate a zero, I would. I placed an order with GenePro (and I've been a customer off and on for years) on November 23. It's December 25 and the order still has not shipped. I have contacted customer service (by phone and email) over a dozen times and NO ONE EVER CALLS ME OR EMAILS ME BACK ABOUT MY ORDER. NOR HAVE I RECEIVED A REFUND.

For the past two months, I have been charged for Genepro Protein orders that I have yet to receive. Despite my efforts to resolve the issue—sending multiple emails and leaving two voicemails—I have received absolutely no response from the company. I am extremely frustrated and now simply want my money refunded. It’s unacceptable for a company to take my money without delivering the product or even acknowledging my inquiries. This level of disregard for customers is shocking and unprofessional. Until this is resolved, I cannot recommend doing business with Genepro.

Update: This company clearly does not take customer feedback seriously. First of all, they fail to respond to customer emails regarding shipped orders. Despite providing USPS tracking numbers, USPS shows no record of ever receiving the item for shipment. Secondly, the item is still listed on Amazon, but now they've raised the price from $80 to $144. Instead of apologizing for their mistakes, they make up excuses and attempt to shift blame onto their customers. It's disappointing and unprofessional. Very unfortunate experience. I’ve had a terrible experience with this company. I’ve sent multiple emails regarding order cancellations and inquiries, but they’ve never replied. To make matters worse, my recent order was a no-show, and despite having a tracking number, it was never shipped. I also discovered that the same product is 40% cheaper on Amazon, whether you choose a subscription or not. Buying directly from their website feels like a complete rip-off. It almost seems like they have separate ownership or management, which might explain the poor service and huge price discrepancies. Definitely won't be ordering from them again.

Their MAP policy is just wrong, avoid this company for any wholesale business. Selling at cost, Their Answer Thank you for the email in regards to MAP violators. All violators were sent Cease & Desist letters to ensure their listings are corrected. As Amazon does not enforce MAP, it is a process. Here is how the process works. We are required to send the C&D in order to give the violator(s) the ability to self correct within two business days. If they do not comply, we then have to send a legal letter stating that they are no longer authorized to sell Genepro products on any platform and request that they remove the listing on their own (again, two business days). If they do not comply then our enforcement group sends in the formal complaint for USPTO/Trademark and Patent infringement for illegal sales of our products to amazon with all documentation of submittals of the Cease and Desists letters, any responses, signed agreement and formal complaint. We are also now reporting those violators to DHS to begin the criminal investigation. Criminal investigations can take months and amazon can take up to 90 days to make their enforcement decision. The time frame on this enforcement varies case to case. Depending on the health of the account and which investigator through amazon receives the notice can greatly affect the time it takes for them to enforce. A long time store with a good rating on amazon will naturally take longer than a new store with no or low rating. This is something that we diligently work on each and every day to protect your investment and our brand as every violation is incredibly damaging to us on multiple fronts. We are very happy with our 98% MAP compliance rate across all Amazon Transparency listings. The industry average is now 78% so we are well ahead of the curve and are in amazing position on the platform. Please feel free to report these companies as well. Amazon will not remove them but they do input these complaints into that vendors file so when the investigators dive into the case, they see these complaints and that will help speed up the process in getting them deactivated and off of the listings. Hope this information helps.

Avoid these scammers.They attract you with their MAP policy and did not respond timely to your emails when payment is done.

scammers , initially they will reply to your emails and once you face any problem they will not attent your calls or reply to any email , they dont follow MAP policy

absalutely scammer and the 2 reviews which they get its fake.

Hello everyone. My name is Ali Nasoor. I have contacted GenePro brand and signed to purchase brand items. I purchased 500 items for 15k$. Serios concern: MAP policy was been violated by over 50 plus sellers. I've been emailing brand for last 5 months. Paying storage and hoping brand would get the map implemented. After 4 months of waiting and bearing extra cost I decided to follow like other sellers. Now brand is emailing and saying either we remove inventory or they file suite.