Carlo L.
I subscribed to GeForce NOW through a…
I subscribed to GeForce NOW through a promotional offer, but I never used the service—not even once. I quickly realized it wasn't right for me and requested a refund within just a few days of purchase, fully within the legal withdrawal period. Customer support responded politely, but refused the refund, claiming that discounted subscriptions are non-refundable. This is a misleading and unlawful practice: under EU consumer protection laws, the right of withdrawal applies even to promotional offers, as long as the service hasn't been used. In summary: SERVICE never used REFUND requested within legal time frame REFUND denied without valid legal reason Support simply repeated internal policies without addressing the legal issue. I've already reported the case to a consumer protection agency and the Italian Competition Authority (AGCM). This kind of customer treatment seriously calls the company's reliability into question. Very disappointed.



