Ryan K.
Recently bought a Montblanc Rollerball…
Recently bought a Montblanc Rollerball and journal set on their website. A few days later their customer service rep Jennifer Hill-Boyle called me to let me know that they didn’t have the blue notebook, but did have the black…to which I said that was fine, and it was shipped out. Upon receiving the set…I noticed that it was not the right pen at all, completely different pen. I rechecked my email receipt in the event I made a mistake…but the receipt was in alignment with the pen I thought I got. I called Jennifer and explained the situation and asked, since this was now the second mistake Gearys had made, how they were going to make it right. She informed me there was nothing she could do. I asked, in the spirt of “uncompromising service” (as they state on their marketing materials) to amend for their mistake just go down the street to Montblanc, pick up the correct pen and ship it out. She said thats not what they do. Additionally she sounded confused as in the the same conversations once said “We never had that pen in stock” and then later towards the end said “We could not get that back in stock”. Sad to see what once was a great luxury boutique refuse to make their mistakes right...and make the customer shoulder the inconvenience of their mistakes. No more shopping at Gearys for me, will take my luxury purchases direct to Montblanc or other luxury boutique’s that are committed to customer experience.