GearBunchReviews of gearbunch.com

I wish I could give them ZERO stars. Products never shipped. I would say poor customer service if i could. But NO customer service is more like it. DO NOT EVER ORDER ANYTHING FROM THEM. Neither of these orders are mine. Proving further your inadequate customer service capability. I need help with order 81027 Yes customer support did reply with an unsatisfactory response. Which was we can't tell you anything about your order other than we'll let you know when it ships. And that is the question: When is it going to ship? You have had my money way too long without me having the product I paid for.

Great product, shame about the customer service. It has been a month since I placed an order and want to talk to someone but your'e only option is to get an email within 24 hours. This is poor service, makes me reluctant to ever order again and still wondering where my order of 4 pairs of leggings is.

I ordered on May 17, 2020 and have yet to receive my order. I have sent them several emails requesting a status update but no one has responded. I am disappointed. The leggings appear to be very nice. Instead, I am going to have to request my credit card company refund my money. EJM

I ordered over $300 worth of Gearbunch Capris and it took approximately (8) weeks to receive and then when I did receive them, there was (1) item that had, what they referred to by a "fault in the seam" and they sent me an email below on May 2nd, 2020 : Hi Barbara, thank you for the photos. We are sorry there has been a "fault in the seam" of your Capris A replacement pair will go into production soon and will be shipped to you as soon as possible. There have been some delays with production due to the COVID19 workplace restrictions, so it may be a couple of weeks before you receive the new pair. We sincerely apologise for any inconvenience this has caused. There is no need to return the damaged pair to us. STILL WAITING and it is now June 4th packing-slip_31705574-11860649.pdf

Ordered a pair of leggings for my wife for mothers day on May 4th - no response from the company after 3 weeks now. They took the money, advertised a week turnaround on delivery and do not reply to follow-up emails. Sounds like a scam.

Achtung .... Betrug. Habe 4 Hosen mit Freundinnen bestellt, es kam keine Auftragsbestätigung und nur eine wurde geliefert. Betrag wurde voll belastet. Man bekommt keine Antwort und Paypal zahlt nicht zurück. Für mich eine reine Abzocke.

This company only focuses on Marketing. Not customer service. Beware when you purchase from them. They DO NOT accept returns. Let's say you get something and you don't like it, or it arrives too late, you cannot return it. You can only exchange. This is just ridiculous for a US company. The reply from the company below just confirms my assertion. You cannot sell a commodity as simple as pants and only offer exchange. These are not custom made. It's pants with different sizes. You can restock and sell. How is it that you can restock for exchange, but not for return? Also, I went through the order process. The checkbox is clicked by default. You don't actually check anything yourself.

BUYER BEWARE!!! I wouldn’t even give GearBunch one star, if I didn’t have to in order to post this review. After purchasing over $1000 of these leggings over the course of a couple years, and turning on MANY others to this product. I returned a pair of yoga shorts for a refund. GearBunch wouldn’t refund me. THEY WILL NOT REFUND! These leggings are overpriced and the customer service is shameful. I wish I hadn’t told others about this company now! After receiving your response to my review, I want to give GearBunch the benefit of a response as well. I did not mail my return in to you because I don’t want a store credit, or an exchange. I want a refund. I’ve never bought from a single company that DIDNT give refunds and it’s ridiculous that an American company, especially, wouldn’t do this. Not to mention that your company has made over $1000, just from me and my referrals to you. Shame shame shame. I see after reading over other reviews, that many people feel the same way. Seems like you’d learn and improve instead of stubbornly refusing, and losing customers and prospective customers because of it. Also, I’ve asked by email and by text to be taken off your mailing list, and am still getting bombarded with your junk. Customer happiness is not a concern for this company at all.