John V.
Gapfil is a SCAM!
I ordered a TAG HEUER Carrera Chronograph 44mm Men's Watch on February 6th but never received an order confirmation. Instead, I received a shipping notification stating that my order was on its way. A week later, I requested details and received the following message on February 11th: Dear valued customer, First of all, we would like to thank you for choosing our website for your purchase. We also appreciate your patience and apologize for any inconvenience. However, we would like to inform you that you can view the shipping status of your order here: (link provided by Gapfil) As you can see, it is on its way to you, and you will receive it soon. We appreciate your understanding and hope you will be pleased with our services. Thank you. Since then, I have not received any updates, and the tracking number suggests that my order has not yet been handed off to UPS. Multiple emails requesting additional information have been ignored. To make matters worse, I recently received an email asking if I was happy with my order—despite never having received it. This company does not provide contact information and gives you the digital runaround with carefully crafted emails designed to make you believe your order is on its way. This is a total scam—beware!
Response from GapfilMar 13, 2025
Thank you for your feedback. We’re sorry that your experience didn’t match your expectations about the delivery service. Our support team from Gapfil has contacted you to provide detailed shipping information for your order. We appreciate all critiques which greatly assist us in our commitment to shipping time optimization. Please feel free to reach out to us via email if you have any questions. We would love to make things right if you give us another chance. Thank you for your kind patience and understanding!