Carmen E.
Think twice before ordering from GDR Labs
I ordered their Conolodine product which is worthless then returned the three bottles according to their specs and permission. They refused to refund for two bottles claiming they did not receive them although all three bottles were in the same box. However, the tracking showed they DID receive them and an agent there verified that. The customer service guy I emailed said he would check it out and get right back to me which he never did so I turned it over to Paypal for dispute and they got the rest of my refund for me which I received today. I would NEVER order from GDR again because they don't stand behind their word regardless of what their website says. And I would NEVER recommend them either.
Response from GDR LabsAug 5, 2025
Hello Carmen, We’re truly sorry to hear that your experience with us didn’t meet expectations. We understand how frustrating that can be, and we’d never want anyone to feel misled or disappointed. Our team is committed to transparency, quality, and customer satisfaction, and we’d really appreciate the opportunity to make things right. If you’re open to it, please reach out to us directly at [email protected] or 629-276-4922 so we can better understand what happened and work toward a resolution. Thank you for bringing this to our attention—we value your feedback and hope to earn back your trust. Warm regards, The Customer Experience Team and GDRLabs